What is better GoTo Resolve or ScreenConnect? Buying the ideal Customer Support Software product is all about evaluating numerous solutions and figuring out the top software for your specific needs. Our exclusive process provides you with a fast look at the general rating of GoTo Resolve and ScreenConnect. For all round quality and performance, GoTo Resolve scored 8.2, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, GoTo Resolve earned 96%, while ScreenConnect earned 96%.
Below you can also look at their functions, terms, plans, etc. to determine what application will be more appropriate for your needs. One critical element to evaluate is whether the app lets you to enable/disable limitations on different types of users to secure any critical company data.
At the moment, the top services in our Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The solutions analyzed on this page are only a small sample of our entire Customer Support Software category and you should remember that there could be more desirable options available. If you would like to guarantee you make the optimal decision for your company we strongly urge you to compare more solutions first. It may also be a good idea to check out our top 10 Customer Support Software list to find out which services are at the moment the best ones and dominate the market.
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