What is better GoTo Resolve or ScreenConnect? If you’re getting a tough time choosing the right Customer Support Software product for your circumstances, try to compare the available software and determine which solution offers more advantages. For instance, here you can assess GoTo Resolve (overall score: 8.2; user rating: 96%) vs. ScreenConnect (overall score: 9.0; user rating: 96%) for their overall performance.
It's also possible to see which one provides more features that you need or which has better pricing plans for your current budget. Having a clear table to compare their features will significantly improve the possibility of finding the right product for your company. Take a closer look at other factors of the software such as if it’s easy to use, flexibility, scalability, and pricing terms.
We realize that not all companies have the time to examine a wide range of different solutions, so we created a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you research different Customer Support Software products you shouldn’t just study their features list and available pricing plans. Consider that the app should be adjusted to your standards and business so the more flexible their offer the better. Explore what systems are supported by GoTo Resolve and ScreenConnect and make sure you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and countries are supported, as this may be a critical factor for many businesses.
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