What is better GoTo Resolve or NinjaOne (Formerly NinjaRMM)? The perfect Customer Support Software is a program that can deal with your company’s unique requirements. You can determine which option works really with your company if you review several products before you decide which one is the best.
As an example, GoTo Resolve and NinjaOne (Formerly NinjaRMM) are scored at 8.2 and 8.6, respectively, for total quality and performance. Likewise, GoTo Resolve and NinjaOne (Formerly NinjaRMM) have a user satisfaction rating of 96% and 93%, respectively, which indicates the general response they get from customers. Moreover, get in touch with a regular user of the software and ask for their comments about the solution in question.
In the event you have to quickly identify the top Help Desk Software according to our review team we recommend you check out the following products: Salesforce Service Cloud, Freshdesk, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Almost as crucial as functionalities and customer support quality are pricing plans given by GoTo Resolve and NinjaOne (Formerly NinjaRMM). While cost should not be the only factor it’s without a doubt a key thing to think about. You should look for a flexible pricing plan that can be matched with your business size and effortlessly scaled up every time your business develops. Make sure you don’t pick pricing plans that have additional functionalities that you won’t find useful and always try to contact with the vendor directly because big companies can frequently benefit from special pricing. You should also check out a free trial or demo of every product to spend at least some time working with it. It’s a valuable experience that doesn’t ask you to spend any money and gives you a practical overview of what it’s like to work with GoTo Resolve and NinjaOne (Formerly NinjaRMM).
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