GoTo Resolve
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Patch Management Software
- IT Alerting
- Admin Console
- Agent Collaboration
- Background Access
- Help Desk Reporting
Pricing Info
Pricing Info
GoTo Resolve offers various pricing plans for different business scales. Contact vendor to book for a free demo.
Free – $0
- Up to 3 agents
- Up to 5 Pro devices
- Unlimited Lite devices
- Device Monitoring
- Device Quick View
- Unattended Remote Access
- Reboot and Reconnect
- Multi-Session Handling
- File Transfer
- Admin Mode
- Session Recording (Always On)
- Unified GoTo Product Admin Center
- Multi-Factor Authentication
- Active Directory Connector
- Multi-Company Support
- Support Center
- Community Support
Remote Support – $40/month
- 1 agent included
- Unlimited Instant Remote Support
- Reboot and Reconnect
- Admin Mode
- Multi-Agent Collaboration
- Help Desk
- Remote Session Features in Free +
- Screen Blanking
- Agent Screenshare
- Session Transfer
- Incident Management
- End User Portal
- MS Teams Integration
- Email Ticket Submission
- Agent Web Helpdesk Console
- Integrated Remote Support
- Mobile Support (add-on)
- Camera Share Support (add-on)
- Account Administration Features in Free +
- Website PIN Entry Page Integration (includes GoTo branding)
- Support Center
- Community Support
- Live Email/Chat/Phone Customer Support
- iOS Remote View
- Android Remote Control
- Chromebook Remote View
- Zero Download for End User
- Annotations
- VoIP Audio
- Recordings
- Device Configuration and Restrictions
- Application and Content Management
- Device and Data Security
- Real-time Analytics, Dashboards, and Reports
- Automated Device Enrollment and Business Policies
Standard – $57/month
- Everything in Free and Remote Support +
- 1 agent included (+unlimited agent add-ons)
- 25 Pro devices included (+unlimited device add-ons)
- AV Management
- Remote Execution
- Antivirus Management
- Unlimited Instant (clientless) Remote Support
- Website PIN Entry page integration (GoTo Branding removed)
- Mass Deploy Devices
- Android Unattended Remote Access
Premium – By quote
- Everything in Standard+
- 3 agents included (+unlimited agent add-ons)
- 100 Pro devices included (+unlimited device add-ons)
- Windows Updates
- Application Updates
- Automation Scheduling
- Dedicated Onboarding Manager
Integrations
Integrations
GoTo Resolve can seamlessly integrate with different platforms, such as:
- Zendesk
- Microsoft Teams
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Integrated Partner Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
GoTo Resolve is a simple, unified IT management and support solution that enables IT departments to do more with less.
Company Email
Contact No.
Company's Address
GoTo Group, Inc.
333 Summer Street, Boston Massachusetts 02210
USA
GoTo Resolve Comparisons
Popular GoTo Resolve Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Dashboards
- SLA Management
- Automated Response
- Customer Portal
- User, Role, and Access Management
- Customer/Contact Database
Pricing Info
One Plan. All Features You Need – $99 – 5 Agents
BoldDesk offers simple agent-based pricing with all features included.
5 agents – $99/month
10 agents – $199/month
25 agents – $349/month
50 agents – $499/month
75 agents – $749/month
100 agents – $999/month
The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.
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Ticketing System
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Email Ticketing
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Workflow automation
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Live Chat
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Omnichannel Inbox
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Ticket Auto Assignment
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AI Agents
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AI Copilot
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CSAT Surveys
-
WhatsApp & SMS
-
Instagram & Facebook
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Knowledge Base
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Custom Dashboard
-
Scheduled Reports
-
Recurring Tickets
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Role-Based Access Control
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Custom Email Templates
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Custom Fields
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Multibrand Help Desk
-
Multiple SLAs & Business Hours
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Ticket Approval
-
Integration Marketplace
-
API & Developer Platform
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40+ Global Languages Including RTL
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SSO / SAML Authentication
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Audit Logs
-
HIPAA Compliance
-
Free Migration
-
Professional Onboarding
-
24×7 Support
AI Agent for Every Channel – $20 – 1000 AI Credits per month
Give your customers instant, accurate support on Chat, WhatsApp, Facebook, Instagram, Telegram, and more.
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Instant 24/7 answers on every channel
-
Adaptive to high-volume spikes
-
Reduces workload for your support team
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Flexible credit usage so you pay only for what you actually use
-
Seamless escalation to human agents
AI Copilot to Boost Your Support – $20 – 1 Agent per month
Give your agents an AI Copilot that writes, summarizes & saves hours daily.
-
Unlimited AI — no usage caps
-
Personalized, context-aware responses in seconds
-
Instant conversation summaries for faster resolutions
-
Consistent tone across all customer interactions
Assists agents with faster, smarter responses
BoldDesk® for Nonprofits
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Access to all the features included in BoldDesk
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10 free agents
-
100+ features
-
Free expert migration service
10+ Support channels: Email, live chat, SMS, Facebook, Instagram, WhatsApp, Web Forms, Web Widgets, Microsoft Teams, Slack
BoldDesk® for Startups – FREE
Get BoldDesk free for 12 months to help your startup build and scale customer support. Save up to $2,388 to invest in growth.
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Qualifying startups get free use of BoldDesk® for a period of 12 months
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10 Agents at no charge
-
All the features of the BoldDesk®
-
World-class support included – Help getting started + Questions answered along the way
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Free data migration
-
Rapid onboarding process
-
Clear qualifying criteria – See https://www.bolddesk.com/startups to review the terms and apply!
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Created by Syncfusion®, a company that is itself 100% bootstrapped and fast-growing. While BoldDesk® is enterprise-ready, we still prioritize startups and SMBs.
Integrations
BoldDesk can seamlessly integrate with various software, such as:
-
JIRA
-
Slack
-
Salesforce
-
Microsoft Teams
-
Zapier
-
Custom Apps
-
Dropbox
-
Google Drive
-
Microsoft OneDrive
-
Azure Devops
-
Mailchimp Integration
-
Microsoft Entra ID
-
Ringover
-
Whatsapp
-
Facebook
-
Stripe
-
WooCommerce
-
Calendly
-
Boldsign
-
Pipedrive
-
LINE
-
Krispcall
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Visa, Apple, IBM
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
BoldDesk is a comprehensive customer support platform that streamlines ticket management, enhances productivity, and improves customer satisfaction.
Company Email
Contact No.
Company's Address
Syncfusion, Inc.
2501 Aerial Center Parkway, Suite 111 Morrisville,, NC 27560,
USA
BoldDesk Comparisons
Popular BoldDesk Alternatives
All the data, information and opinions that we presented in this comparison were gathered from official vendor websites, promotional materials available online, actual experience from real users as well as our personal hands-on use of every software by a professional reviewer. We put a lot of effort to extensively analyze every solution, therefore we not only test it ourselves, but we also match our findings with experiences of other users from the SaaS community.
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