BoldDesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Dashboards
- SLA Management
- Automated Response
- Customer Portal
- User, Role, and Access Management
- Customer/Contact Database
Pricing Info
Pricing Info
One Plan. All Features You Need – $99 – 5 Agents
BoldDesk offers simple agent-based pricing with all features included.
5 agents – $99/month
10 agents – $199/month
25 agents – $349/month
50 agents – $499/month
75 agents – $749/month
100 agents – $999/month
The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.
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Ticketing System
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Email Ticketing
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Workflow automation
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Live Chat
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Omnichannel Inbox
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Ticket Auto Assignment
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AI Agents
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AI Copilot
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CSAT Surveys
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WhatsApp & SMS
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Instagram & Facebook
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Knowledge Base
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Custom Dashboard
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Scheduled Reports
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Recurring Tickets
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Role-Based Access Control
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Custom Email Templates
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Custom Fields
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Multibrand Help Desk
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Multiple SLAs & Business Hours
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Ticket Approval
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Integration Marketplace
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API & Developer Platform
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40+ Global Languages Including RTL
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SSO / SAML Authentication
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Audit Logs
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HIPAA Compliance
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Free Migration
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Professional Onboarding
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24×7 Support
AI Agent for Every Channel – $20 – 1000 AI Credits per month
Give your customers instant, accurate support on Chat, WhatsApp, Facebook, Instagram, Telegram, and more.
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Instant 24/7 answers on every channel
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Adaptive to high-volume spikes
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Reduces workload for your support team
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Flexible credit usage so you pay only for what you actually use
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Seamless escalation to human agents
AI Copilot to Boost Your Support – $20 – 1 Agent per month
Give your agents an AI Copilot that writes, summarizes & saves hours daily.
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Unlimited AI — no usage caps
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Personalized, context-aware responses in seconds
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Instant conversation summaries for faster resolutions
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Consistent tone across all customer interactions
Assists agents with faster, smarter responses
BoldDesk® for Nonprofits
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Access to all the features included in BoldDesk
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10 free agents
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100+ features
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Free expert migration service
10+ Support channels: Email, live chat, SMS, Facebook, Instagram, WhatsApp, Web Forms, Web Widgets, Microsoft Teams, Slack
BoldDesk® for Startups – FREE
Get BoldDesk free for 12 months to help your startup build and scale customer support. Save up to $2,388 to invest in growth.
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Qualifying startups get free use of BoldDesk® for a period of 12 months
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10 Agents at no charge
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All the features of the BoldDesk®
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World-class support included – Help getting started + Questions answered along the way
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Free data migration
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Rapid onboarding process
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Clear qualifying criteria – See https://www.bolddesk.com/startups to review the terms and apply!
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Created by Syncfusion®, a company that is itself 100% bootstrapped and fast-growing. While BoldDesk® is enterprise-ready, we still prioritize startups and SMBs.
Integrations
Integrations
BoldDesk can seamlessly integrate with various software, such as:
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JIRA
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Slack
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Salesforce
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Microsoft Teams
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Zapier
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Custom Apps
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Dropbox
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Google Drive
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Microsoft OneDrive
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Azure Devops
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Mailchimp Integration
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Microsoft Entra ID
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Ringover
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Whatsapp
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Facebook
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Stripe
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WooCommerce
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Calendly
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Boldsign
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Pipedrive
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LINE
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Krispcall
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Visa, Apple, IBM
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
BoldDesk is a comprehensive customer support platform that streamlines ticket management, enhances productivity, and improves customer satisfaction.
Company Email
Contact No.
Company's Address
Syncfusion, Inc.
2501 Aerial Center Parkway, Suite 111 Morrisville,, NC 27560,
USA
BoldDesk Comparisons
Popular BoldDesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Personalized email address
- Quick ticket routing
- Direct access to client data
- Exchange notes
- Seamless integration with Sellsy CRM
- Integration with other Sellsy business modules
Pricing Info
Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:
Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector.
Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector
Module subscriptions
- Helpdesk management ($15 per month)
- CRM pipeline license ($10 per month/user)
- Purchases and margins ($15 per month)
- Expenses ($15 per month)
- Project management ($20 per month)
- Subscriptions management ($15 per month)
- Inventory management ($20 per month)
- Cash register license ($55 per month)
- Bill hours ($15 per month/user)
Integrations
- Gmail
- Google Drive
- Google Apps
- Outlook
- Dropbox
- MailChimp
- Simple Mail
- PayPal
- Stripe
- Bluepaid
- WordPress
- Drupal
- MailJet
- Presta Shop
- Joomla!
- CRM
- Invoicing
- Teamwork
- Purchases
- Stocks
- Point-of-sale
- API to create the following:
- connector
- contact lists
- data analysis
- e-commerce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CTM Inc., Metch Ltd., Infolab26, FMAU, Vaporissimo.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Designed to be an all-in-one solution that combines help desk, CRM, inventory, and accounting to create a seamless pipeline of business operations.
Company Email
Contact No.
Company's Address
60 Broad Street Suite 3502, New York City - NY 10004 United States
Sellsy Helpdesk Comparisons
Popular Sellsy Helpdesk Alternatives
When you pick a solution that you are sure will be an actual asset for your team you shouldn’t simply limit yourself to what reviewers have to say about it. Quite frequently individual experience with the product may change, depending on specific goals and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every service to give you a reliable overview of how actual users of BoldDesk and Sellsy Helpdesk rate their contact with the product. Our algorithm is based on advanced analysis of product appearances on other sites, social networks as well as blogs, so you are going to receive a complete and credible picture of what other users think about every software. In this example BoldDesk got a total satisfaction rating at 96% while for Sellsy Helpdesk N/A% of users claim they had an enjoyable experience with it.
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