What is better Kommunicate or OTRS? With various functionalities, pricing, conditions, and more to check, choosing the right Customer Support Software for your company is tough. Nevertheless making use of our system, you can easily match the features of Kommunicate and OTRS together with their general SmartScore, respectively as: 8.7 and 8.4 for overall score and 96% and 99% for user satisfaction.
You can also review them feature by feature and find out which program is a more effective fit for your company. Keep in mind to ask for a trial version first prior to opting in for a plan to see how the program performs in practical situations.
In the event you want to quickly find the best Customer Support Software according to our experts we suggest you try out these products: Freshdesk Omni, Freshdesk, Zendesk.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
Both Kommunicate and OTRS were reviewed by a team of independent SaaS experts who prepared a full study of all crucial elements of every app. Their ultimate rating was prepared with unique SmartScore algorithm that gives an individual partial score to each component such as: main functionalities, client support, mobile device support, security, client satisfaction as well as market presence. Here at FinancesOnline we know useful features are not the only aspect crucial to a business so we do our best to pay attention to all aspects of a solution prior to giving it a final rating.
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