What is better Kommunicate or Kayako? If you need to get a convenient way to find out which Customer Support Software product is better, our unique algorythm gives Kommunicate a score of 8.7 and Kayako a score of 9.0 for all round quality and performance. At the same time, Kommunicate is rated at 96%, while Kayako is rated 95% for their user satisfaction level.
You can also compare their product details, such as functions, tools, options, plans, pricing, and much more. See whether the solution allows you to customize a few of its processes to ensure the software fits your own business procedures.
We did our best to prepare reviews of all popular Customer Support Software solutions available out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
When you pick a solution that you believe will be an actual asset for your company you shouldn’t just pay attention to what reviewers have to say about it. Very often personal experience with the app will vary, depending on specific goals and needs. This is why in our reviews we also provide our User Satisfaction Rating for each software to give you a quick impression of how actual users of Kommunicate and Kayako rate their contact with the service. Our algorithm is built around detailed analysis of product mentions on other sites, social networks as well as blogs, so you are going to obtain a complete and credible landscape of what other users think about every service. In this example Kommunicate has a total satisfaction rating at 96% while for Kayako 95% of people say they had a positive experience with it.
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