What is better Kommunicate or Kayako? Finding the most effective Customer Support Software for your organization is crucial to growing your company’s productivity. In our platform, you can easily review different solutions to see which one is the ideal software for your requirements. Here you can match Kommunicate vs. Kayako and examine their overall scores (8.7 vs. 9.0, respectively) and user satisfaction rating (96% vs. 95%, respectively).
You can also look at the specifics of costs, terms and conditions, plans, functions, tools, and more, and determine which software offers more advantages for your business. As a rule of thumb, choose the software which helps you to scale the features and price terms to match your sales growth or lack of it.
If you have to quickly identify the best Customer Support Software according to our experts we recommend you check out one of these solutions: Zendesk, Freshdesk Omni, Freshdesk.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
All the data, information and statistics that we shared in this comparison were gathered from official company websites, marketing content available online, actual experience from real users as well as our own direct use of every solution by a professional reviewer. We put a lot of effort to extensively test every app, so we not only study it ourselves, but we also correlate our results with views of other people from the SaaS community.
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