What is better Kommunicate or Samanage? Examining products to find the best Customer Support Software does not always have to be hard. On our review platform, it is possible to match Kommunicate and Samanage and immediately analyze their varying features. We allow you to check their functions, supported devices, support service, prices, terms, and many more.
You can even review their overall score (8.7 for Kommunicate vs. 8.9 for Samanage) and overall customer satisfaction level (96% for Kommunicate vs. 98% for Samanage). Devote time to assess your best choices and see which one is right for your company. Likewise, you must check the software vendor’s background; are they reliable and will they still be on the market a few years from now?
Right now, the most significant products in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
No Customer Support Software will be perfect enough to solve all the needs of a specific team. Though main features of Kommunicate and Samanage should matter you should also thoroughly study the integrations provided by each product. In many cases your team will already be using various kinds of SaaS software in your company and it’s always wiser to choose apps that integrate well with each other. That way you can be certain of an effortless transfer of data between your teams and software used, which can considerably reduce time spent on migrating between one solution and the other.
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