What is better Kommunicate or Deskero? Getting the best Customer Support Software product is all about evaluating numerous solutions and figuring out the top software for your specific needs. Our exclusive system provides you with an instant look at the general rating of Kommunicate and Deskero. For overall quality and performance, Kommunicate scored 8.7, while Deskero scored 8.0. On the other hand, for user satisfaction, Kommunicate earned 96%, while Deskero earned N/A%.
Below you can also look at their functions, terms, plans, etc. to find out which program will be more appropriate for your needs. An important aspect to evaluate is whether the app can toggle on/off permissions on different types of users to limit the exposure of any confidential company data.
As of now, the leading solutions in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
Almost as important as functionalities and user support responsiveness are pricing options made available by Kommunicate and Deskero. Even though pricing should not be the sole factor it’s definitely an important thing to think about. You should try to find a flexible pricing plan that can be matched with your company size and effortlessly scaled up when your company develops. Be sure that you don’t pick packages that have additional features that you won’t use and always make an effort to contact with the vendor directly because enterprises can frequently benefit from special pricing. You should also try out a free trial or demo of every software to spend at least some time working with it. It’s a useful experience that doesn’t need you to pay any money and gives you a practical overview of what it feels like to work with Kommunicate and Deskero.
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