Intercom
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Streamlined workflows
- Email, social media and SMS support
- Single-click response
- Chat session to ticket conversion
- Customizable database tailored to suit your needs
- Immediate conversion of chat sessions into tickets
- Easier email importing
- Advanced ticket configuration rules for ticket dispatching
- Reply macros in order to save time on most common tasks
- Social monitor features to track and compare competition
- Additional custom portals for specific products
- Customizable feedback widget to use directly on the website
- Complete knowledgebase for quick self service solutions
- Advanced scenario execution
- Easier migration of knowledgebase to social networks
- Full Facebook integration
- Full Twitter integration
- API
- Complete set of reports & analytics
- Safe and secure
- Instant chat tickets
- Integrated post-it system
-
Multiple chat widgets for different website sections
-
Fully customizable look&feel
-
Custom attention grabbers
-
Custom multilanguage automatic messages
-
Full service level management
-
Agent team work automation
-
Scenario automation for a faster workflow
-
Time tracking (manual)
- Analytics and Reports
Pricing Info
Pricing Info
Deskero offers the following basic and enterprise pricing packages:
Start– $4/agent/month (Monthly and Annual Billing)
- Free for the first agent
- Email ticketing
- Public web portal
- Knowledge base
- Multi-language
- Basic branding
Grow – $12/agent/month or $9/agent/month (Annual Billing)
- All Start features
- Social network ticketing
- Automatic assignment
- Live Chat
- Desktop notifications
- Full APIs
Business– $30/agent/month or $25/agent/month (Annual Billing)
- All Grow features
- Complete multi-channel
- Ticket assignment rules
- Chat & feedback widget
- Service levels
- Scenarios (automations)
Business – $120/agent/month or $90/agent/month (Annual Billing)
- Multi-brand management
- Time tracking
- Extended business & logic rules
- Free internal agents
- Extra support & customizations
Integrations
Integrations
Deskero integrates with the following business systems and applications:
- Outlook 365
- MySMS
- Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TotalErg, ROBO 6K, MyParking.IT
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cloud-based software that offers simple yet effective tools to integrate requests coming from different channels
Company Email
support@deskero.com
Company's Address
Nabra LTD
4-5 Gough Square
London EC4A 3DE
United Kingdom
Deskero Comparisons
Popular Deskero Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- A/B testing
- Audience segmentation
- Behavior triggered messages
- Conversation search
- Customer user profiles
- Email campaign creation
- In-app message/email composer
- Inbound email address
- Intercom app for iOS
- Issue resolution
- Key message grouping
- Live user data
- Message tagging
- Personalized reply templates
- Real-time performance monitoring
- Real-time updates
- Rich message composer
- Team assigning
- Team inbox
- User event tracking
Pricing Info
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
- Respond: from $53/month – Manage conversations with leads and customers at scale.
- Engage: from $53/month – Send targeted messages to the right people at the right time.
- Educate: $49/month flat rate – Create, organize and publish help articles
- Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
- Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
- Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Integrations
Intercom offers an API and integrates with the following applications:
- Salesforce
- Segment
- Slack
- Github
- Clearbit Reveal
- WordPress
- Stripe
- Zapier
- Hipchat
- Zendesk
- Mixpanel
- Mailchimp
- Marketo
- Trello
- ChargeDesk
- FullStory
- Shopify
- Statbot
- SatisMeter
- AirCall
- AskNicely
- ProductBoard
- Wootric
- AddCharts
- Hull
- Landingi
- Nomnom
- Privy
- Front
- Tray.io
- Microsoft Teams
- Adespresso
- GeckoBoard
- Meya
- Notion
PieSync - StamPlay
- DataHero
- Chameleon
JustCall - Toky
- Leadsbridge
- Automate.io
- Blendo
- Smartlook
- SalesSeek
- Insycle
- CloudApp
- Upscope
- Droplr
- Fivetran
- Median
Jira - Stitch
- DriftRock
- Grow
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Invision, Droplr, BugHerd, Codeship, Vend
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Intercom is a user intelligence and behavioral targeting platform to better understand, improve, and benefit from your customer communication.
Company Email
team@intercom.io
Contact No.
Company's Address
98 Battery Street, Suite 402, San Francisco, CA 94111
Intercom Comparisons
Popular Intercom Alternatives
In case you continue having second thoughts about which service will work best for your company it may be a good idea to investigate each service’s social metrics. These metrics are frequently a sign of how popular every software is and how extensive is its online presence. For example Deskero Twitter profile has currently 4794 followers. At the same time Intercom Twitter is followed by 15578 people.
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