What is better Kommunicate or Pipedrive? We are here to improve the process of assessing Customer Support Software products for you. For instance, on this page you can check the overall performance of Kommunicate (8.7) and contrast it with the overall performance of Pipedrive (9.4). You can also match their overall user satisfaction rating: Kommunicate (96%) vs. Pipedrive (100%).
Likewise, you can read their services in detail to see which product can better deal with your company’s requirements. In general, any business solution should allow you to comfortably see the big picture, all the while giving you immediate access to the details.
We know that not all companies have enough time to examine a large number of different services, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
In case you continue having doubts about which product will be best for your company it might be a good idea to investigate each service’s social metrics. These metrics are usually a way to see how popular a given app is and how extensive is its online presence. For instance, in case of Facebook Kommunicate has 414 likes on their official profile while Pipedrive profile is liked by 24929 people.
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