What is better Kommunicate or Freshservice? Purchasing the proper Customer Support Software product is as easy as assessing the strong and low functions and terms offered by Kommunicate and Freshservice. Here it's also possible to match their all round scores: 8.7 for Kommunicate vs. 9.4 for Freshservice. Or you can verify their general user satisfaction rating, 96% for Kommunicate vs. 97% for Freshservice.
We suggest that you take some time to study their specific functions and decide which one is the better alternative for your company. What’s more remember to consider your company’s or industry’s unique case, such as, a multilingual solution for a global team or a mobile platform to help you work in the field.
At this time, the leading products in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
In the event you continue having second thoughts about which software will perform best in your case it may be a sensible idea to check out each service’s social metrics. Such metrics are quite often a sign of how popular a given app is and how wide is its online presence. For example Kommunicate Twitter account has currently 88 followers. At the same time Freshservice Twitter is followed by 1113 people.
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