What is better Kommunicate or HappyFox? The perfect Customer Support Software is a solution that can tackle your company’s specific needs. It is possible to determine which alternative works really with your industry if you assess a wider range of products before you decide which one is the best.
As an example, Kommunicate and HappyFox are scored at 8.7 and 8.8, respectively, for overall quality and performance. Likewise, Kommunicate and HappyFox have a user satisfaction rating of 96% and 94%, respectively, which suggests the general feedback they get from customers. Better yet, get in touch with a regular customer of the software and solicit their opinion concerning the application in question.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software products that you can find out there, but among them these three deserved our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.
A few of the popular apps that HappyFox integrates with include:
Salesforce
Google Apps
Facebook
Twitter
Zoho CRM
SurveyMonkey
Twilio
Olark
SnapEngage
Freshbooks Accounting
Batchbook
Highrise
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Warner Bros, Lowe's, YWCA, K12, Whirlpool, Sony DADC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HappyFox is a cloud-based help desk and customer support software. The tool's ticket support system helps users resolve customers' issues quickly. Ideal for small and large businesses, HappyFox offers robust ticket management and various automation tools to improve your helpdesk services.
When you pick a service that you think will work best for your business you shouldn’t only pay attention to what reviewers have to say about it. Quite frequently personal experience with the product may be different, depending on specific goals and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for each software to give you a quick impression of how real users of Kommunicate and HappyFox evaluate their contact with the product. Our system is based on advanced analysis of product mentions on other websites, social networks and blogs, so you are going to get a full and reliable landscape of what other clients think about every software. In this example Kommunicate got a total satisfaction rating at 96% while for HappyFox 94% of people claim they had an enjoyable experience with it.
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