What is better Kommunicate or Zendesk Chat? When scouting for the ideal Customer Support Software for your enterprise it is suggested that you review the characteristics, prices, as well as other crucial info regarding the product and vendor. Here, you are able to see the parallels and disparities between Kommunicate (overall score at 8.7 and user satisfaction at 96%) and Zendesk Chat (overall score at 8.5 and user satisfaction at 100%).
You may also check their specific modules, such as functions, plans, rates, conditions, etc. Moreover, read the terms carefully for information on hidden fees, like, installation, separate support plan, upgrade fees, cloud storage fees, and other similar charges.
Users who don't have much time or would like to get a Customer Support Software recommendation from our experts might want to examine these top choices for the current year: Freshdesk, Zendesk, Freshdesk Omni.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
In case you are still having second thoughts about which software will be best for your business it might be a good idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular a given service is and how big is its online presence.For example, if you analyze Kommunicate LinkedIn account you’ll learn that they are followed by 161 people. In case of Zendesk Chat the volume of followers on their LinkedIn page is 609.
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