What is better iTouchVision Customer Service or ScreenConnect? When scouting for the best Customer Support Software for your company our recommendation is that you compare the features, pricing, as well as other crucial data regarding the product and vendor. Here, you can examine the parallels and disparities between iTouchVision Customer Service (overall score at 7.8 and user satisfaction at 97%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
It's also possible to look at their particulars elements, such as functions, plans, costs, terms, etc. What is more, analyze the terms closely for information on hidden fees, such as, setup cost, independent customer service, upgrade fees, cloud storage fees, and others.
Those of you who want to save some time or need a Customer Support Software suggestion from our experts may want to examine these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both iTouchVision Customer Service and ScreenConnect were reviewed by a group of reliable B2B experts who carried out a detailed analysis of all key aspects of every product. Their ultimate rating was calculated using our unique SmartScore system which calculates an individual partial score to every element like: main features, customer support, mobile support, security, customer satisfaction and media presence. We know useful features are not the only thing essential to a business so we do our best to pay attention to all aspects of a solution before coming up with its final rating.
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