What is better iTouchVision Customer Service or ScreenConnect? There is a wide range of Customer Support Software products out there right now. The ideal way to find out which app fits your needs best is to evaluate them side by side. For example, here you can assess iTouchVision Customer Service and ScreenConnect for their overall score (7.8 vs. 9.0, respectively) or their user satisfaction rating (97% vs. 96%, respectively).
You can also compare their capabilities and pricing stipulations as well as other valuable information below. When matching products make sure to check their similar features and mark their differences to obtain a clearer picture of both deals. Similarly, remember to evaluate non-core issues including security, backup, ease-of-use, and customer support.
Right now, the most popular solutions in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you research different Customer Support Software apps you shouldn’t only analyze their list of features and available pricing packages. Pay attention to the fact that the service must be meeting your standards and team so the more flexible their offer the better. Learn which systems are supported by iTouchVision Customer Service and ScreenConnect and ensure you will get mobile support for whichever devices you use in your company. It may also be a good idea to find out which languages and countries are supported, because this could be a deal breaker for many firms.
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