What is better iTouchVision Customer Service or Vivantio? Today’s enterprises require the best Customer Support Software product to remain competitive. On this page we help you with buying the best software, by allowing you to evaluate iTouchVision Customer Service and Vivantio down to the very details of their individual features.
You can also check our general scoring values, which rate the software general quality and performance. iTouchVision Customer Service got a 7.8 score, while Vivantio has a score of 8.4. Likewise, it is possible to compare their general user satisfaction rating: 97% (iTouchVision Customer Service) against 93% (Vivantio). Remember to opt for the solution that best matches your top issues, not the application with the most robust features.
We know that not all businesses have enough time to test dozens of various solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
In case you continue having doubts about which app will work best in your case it might be a sound idea to analyze each service’s social metrics. These metrics are usually a way to see how popular a given software is and how large is its online presence.For example, if you check iTouchVision Customer Service LinkedIn page you’ll see that they are followed by 0 users. In case of Vivantio the number of followers on their LinkedIn page is 1335.
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