What is better iTouchVision Customer Service or Zendesk? Finding the perfect Customer Support Software product is all about comparing numerous solutions and identifying the top program for your specific needs. Our exclusive algorythm will give you a quick look at the general rating of iTouchVision Customer Service and Zendesk. For overall quality and performance, iTouchVision Customer Service scored 7.8, while Zendesk scored 9.7. On the other hand, for user satisfaction, iTouchVision Customer Service earned 97%, while Zendesk earned 98%.
Below you can also look at their functionalities, terms, plans, etc. to find out which application will be more appropriate for your company. One critical aspect to check is if the software can toggle on/off permissions on different types of users to secure any confidential corporate data.
People who don't have much time or could use a Customer Support Software recommendation from our team might want to take a look at these top choices for this year: Freshdesk Omni, Zendesk, Freshdesk.
iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
It may not always be sufficient to just compare iTouchVision Customer Service and Zendesk against each other. Even though reliable features, cost and user experience are all important and should be considered when making a final choice, you should also pay attention to the recognition and awards merited by every app. Frequently a less known service may turn out to be a good choice that was distinguished with industry awards such as our Great User Experience Award which shows that despite limited market presence it’s a significant rival to the products that dominate the market.
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