What is better iTouchVision Customer Service or NinjaOne (Formerly NinjaRMM)? If you want to get a quick way to learn which Customer Support Software product is better, our unique method gives iTouchVision Customer Service a score of 7.8 and NinjaOne (Formerly NinjaRMM) a score of 8.6 for all round quality and performance. Moreover, iTouchVision Customer Service is rated at 97%, while NinjaOne (Formerly NinjaRMM) is rated 93% for their user satisfaction level.
You can also examine their product details, including functions, tools, options, plans, pricing, and many more. See if the software allows you to customize some of its processes to make sure the app complements your own business procedures.
Our team put a lot of effort to review all popular Customer Support Software services offered out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Almost as essential as functionalities and user support responsiveness are pricing options offered by iTouchVision Customer Service and NinjaOne (Formerly NinjaRMM). Although pricing should not be a deciding factor it’s surely a significant thing to consider. You should look for a flexible pricing plan that can be matched with your team size and effortlessly scaled up when your business grows. Make sure you don’t select pricing plans that include advanced tools that you won’t use and always make an effort to get in touch with the vendor directly as enterprises can frequently benefit from more affordable prices. You should also try out a free trial or demo of each solution to spend at least some time using it. It’s a helpful experience that doesn’t ask you to spend any money and gives you a solid overview of what it feels like to work with iTouchVision Customer Service and NinjaOne (Formerly NinjaRMM).
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