What is better HubSpot Service Hub or Salesforce Live Agent? There are lots of Customer Support Software products out there today. The best way to find out which one fits your needs best is to compare them side by side. For instance, here you can assess HubSpot Service Hub and Salesforce Live Agent for their overall score (9.0 vs. 9.1, respectively) or their user satisfaction rating (98% vs. 92%, respectively).
It’s also possible to compare their features and pricing conditions as well as other valuable data below. When matching products be sure to compare their related advantages and mark their disparities to obtain a clearer picture of both deals. Similarly, bear in mind to evaluate secondary features like security, backup, ease-of-use, and helpdesk support.
In the event you have to quickly identify the more reliable Customer Support Software according to our experts we advise you try out one of these services: Zendesk, Freshdesk, Freshdesk Omni.
Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
In the event you continue having second thoughts about which app will be best for your business it might be a good idea to analyze each service’s social metrics. Such metrics are usually a sign of how popular each service is and how extensive is its online presence.For instance, if you look at HubSpot Service Hub LinkedIn page you’ll find out that they are followed by 221565 people. In case of Salesforce Live Agent the volume of followers on their LinkedIn page is 1053586.
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