What is better HubSpot Service Hub or NinjaOne (Formerly NinjaRMM)? Today’s enterprises need the top Customer Support Software product to stay competitive. On this page we help you with buying the best product, by allowing you to compare HubSpot Service Hub and NinjaOne (Formerly NinjaRMM) down to the very details of their individual modules.
You may as well make use of our total scoring values, which rate the software overall quality and performance. HubSpot Service Hub got a 9.0 score, while NinjaOne (Formerly NinjaRMM) has a score of 8.6. Likewise, you can compare their general user satisfaction rating: 98% (HubSpot Service Hub) against 93% (NinjaOne (Formerly NinjaRMM)). Bear in mind to choose the software that best answers your most crucial issues, not the solution with a lot of features.
We did our best to prepare reviews of all popular Customer Support Software services that you can find on the market, but among them these three deserved our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
In case you are still having second thoughts about which solution will be best for your company it may be a good idea to check out each service’s social metrics. These metrics are usually an indicator of how popular every service is and how large is its online presence. For instance, in case of Facebook HubSpot Service Hub has 1774725 likes on their official page while NinjaOne (Formerly NinjaRMM) profile is liked by 1486 users.
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