What is better HelpSpot or ScreenConnect? A sensible way to choose the right Customer Support Software product for your organization is to evaluate the solutions against each other. Here you can compare HelpSpot and ScreenConnect and see their features compared in detail to help you decide on which one is the better product.
Furthermore, you can compare their overall ratings, for instance: overall score (HelpSpot: 7.5 vs. ScreenConnect: 9.0) and user satisfaction (HelpSpot: N/A% vs. ScreenConnect: 96%). Check their distinctive features and similarities and find out which one outperforms the other. Moreover, imagine your company tomorrow; will your company outgrow the app in the next couple of years?
Those of you who don't have much time or want a recommendation from our team might want to examine these top choices for the current year: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you select a solution that you think will be an actual asset for your team you shouldn’t only focus on what experts have to say about it. In many cases personal experience with the product may be different, depending on your own goals and needs. This is why in our reviews we also give our User Satisfaction Rating for every app to give you a quick impression of how real users of HelpSpot and ScreenConnect rate their contact with the service. Our system is based on complex analysis of product appearances on other sites, social networks as well as blogs, so you will receive a complete and reliable picture of what other users think about each app. In this example HelpSpot has a total satisfaction rating at N/A% while for ScreenConnect 96% of people claim they had an enjoyable experience with it.
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