What is better HelpSpot or ScreenConnect? When you compare HelpSpot and ScreenConnect, it is possible to see which Customer Support Software product is the more suitable option. This means that your organization can select the most productive and efficient application. You can study the details, including available tools, prices, plans offered by each vendor, offer terms, and many more
We also let you evaluate their total scores to know which one seems to be better. HelpSpot has 7.5 points for overall quality and N/A% rating for user satisfaction; while ScreenConnect has 9.0 points for overall quality and 96% for user satisfaction. Likewise, you can also assess which vendor is more credible by sending an email inquiry to both vendors and see which one replies sooner.
We know that not all businesses have the time to test a large number of different products, so we created a list of recommendations that you may find useful. Our top choices for the category are: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The products compared on this page are only a small sample of our full Customer Support Software category and you should keep in mind that there could be better solutions out there. If you would like to ensure you make the optimal decision for your team we definitely urge you to compare more software first. You can also consider to study our top 10 Customer Support Software ranking to learn which software are in the current year the highest-rated ones and leaders in the market.
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