What is better HelpSpot or NinjaOne (Formerly NinjaRMM)? Examining products to get the best Customer Support Software doesn't have to be hard. On our review platform, it is possible to match HelpSpot and NinjaOne (Formerly NinjaRMM) and promptly evaluate their varying features. We allow you to check their capabilities, supported devices, support service, costs, terms, and many more.
It's also possible to assess their overall score (7.5 for HelpSpot vs. 8.6 for NinjaOne (Formerly NinjaRMM)) and overall customer satisfaction level (N/A% for HelpSpot vs. 93% for NinjaOne (Formerly NinjaRMM)). Spend some time and review your leading choices and determine which one is right for your company. Similarly, you have to check the software vendor’s business viability; can you count on them and will they still be around a few years from now?
We know that not all people have the time to scrutinize a wide range of various products, so we came up with a list of suggestions that you may find useful. Our top choices for the category are: .
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
In case you are still having second thoughts about which app will perform best for your business it might be a good idea to check out each service’s social metrics. These metrics are usually a way to see how popular a given software is and how extensive is its online presence. For example HelpSpot Twitter account has currently 561 followers. At the same time NinjaOne (Formerly NinjaRMM) Twitter is followed by 1130 users.
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