What is better HelpSpot or Zendesk? To make sure you purchase the most efficient and productive Customer Support Software for your business, you have to compare products available on the market. For instance, here you can match HelpSpot’s overall score of 7.5 against Zendesk’s score of 9.7. You may also review their general user satisfaction: HelpSpot (N/A%) vs. Zendesk (98%).
What’s more, you can assess their pros and cons feature by feature, including their offered terms and prices. By comparing products you are improving your chances to choose the best software for your needs. Of course you should know your specific needs to realize which solution matches those needs.
Our team put a lot of effort to prepare reviews of all popular solutions that you can find out there, but among all the ones we reviewed these three deserved our special attention: .
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
No Customer Support Software will be able to solve all the requirements of a company. Even though core features of HelpSpot and Zendesk should matter you should also thoroughly analyze the integrations provided by every product. In many cases your team will already be making use of other types of B2B software in your company and it’s definitely more beneficial to opt for apps that integrate well with one another. If you do that you will be able to guarantee a smooth exchange of data between your teams and services, which can significantly reduce time spent on migrating between one product and the next.
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