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Compare HelpSpot vs Zendesk Chat

What is better HelpSpot or Zendesk Chat? Assessing products for the top Customer Support Software need not be complicated. On our review platform, it is possible to match HelpSpot and Zendesk Chat and immediately evaluate their varying features. We allow you to take a look at their functions, supported devices, support service, prices, terms, and many more.

You can even compare their overall score (7.5 for HelpSpot vs. 8.5 for Zendesk Chat) and overall customer satisfaction level (75% for HelpSpot vs. 100% for Zendesk Chat). Take your time and review your best choices and see which one is best for your company. Similarly, you have to assess the software company’s background; are they reliable and will they still be operating in a few years time?

We are aware that not all companies have enough time to scrutinize a wide range of various services, so we created a list of recommendations that you may find useful. Our top choices for the Help Desk & Ticketing Software category are: Freshdesk, Salesforce Essentials, LiveAgent.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE 75%

Pricing

Starting from $599

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Website widget
  • Batch operation
  • Automated workflows
  • Ticket creation
  • Ticket management
  • Ticket replying
  • Custom branding
  • Integration
  • Reporting
  • Knowledge management
  • Self-service
  • Automation

Pricing Info

HelpSpot has the following tier based and enterprise pricing plans:

  • Up to 3 agents @ free
  • Up to 5 Agents @ $599
  • Up to  10 Agents @ $999
  • Up to 25 Agents @ $1999
  • Up to 50 Agents @ $3999
  • Up to 75 Agents @ $6999
  • Up to 100 Agents @ $9999
  • Up to 150 Agents @ $12,999
  • Up to 250 Agents @ $15,999
  • Up to 500 Agents @ $19,999
  • Up to 1000 Agents @ $34,999
  • Up to 2000 Agents @ $59,999

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

NetCE, NinjaTrader

Integrations

HelpSpot integrates with the following applications:

  • Zapier
  • Microsoft Power BI Reporting Tools

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive help desk software and support ticket system designed to help businesses handle customer support needs.

Company Email

Contact No.

Company's Address

HelpSpot
2600 South Rd Ste 44-175,
Poughkeepsie, NY 12601.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $11.20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Appearance customization
  • Chat client (that customers use)
  • Chat agent console / use of instant messengers (IM)
  • Proactive chats & Triggers
  • Offline mode
  • Shortcuts / canned messages
  • Create chat protocols
  • Tracking & live analytics
  • Internationalization

Pricing Info

Zendesk Chat offers three enterprise pricing bundles plus a free version for individual users and freelancers. There are no hidden fees within their simple pricing scheme, and an examination 14-days trial isalso available for free.

Here are the details:

Lite – Free

  • 1 Agent

Basic – $11.20/agent/month (yearly) or $14/agent/month (monthly)

  • Unlimited Agents
  • Unlimited Chats
  • 2 Triggers
  • 2 Departments
  • Widget Customization

Advanced – $20/agent/month (yearly) or $25/agent/month (monthly)

  • Unlimited Triggers
  • Unlimited Departments
  • Rest API
  • Operating Hours
  • Chat Reports

Premium – $44/agent/month (yearly) or $55/agent/month (monthly)

  • Widget Unbranding
  • Agent Reports
  • Real-Time Monitoring
  • High Load Dashboard
  • 24/7 support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips

Integrations

Zendesk Chat supports integration with the following business systems and applications:

  • Zendesk
  • Google Analytics
  • Salesforce
  • Highrise
  • Magento
  • Shopify
  • Tictail

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.

Company Email

support@zopim.com

Contact No.

Company's Address

Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Almost as crucial as functionalities and client support quality are pricing plans given by HelpSpot and Zendesk Chat. While pricing should not be the sole element it’s without a doubt a key thing to think about. You should try to find a flexible pricing package that can be adjusted to your business size and easily scaled up if your company grows. Be sure that you don’t opt for pricing plans that include additional functionalities that you won’t find a use for and always try to contact with the vendor directly as big companies can often benefit from special pricing. You should also check out a free trial or demo of every app to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to invest any money and provides you with a reliable overview of what it’s like to work with HelpSpot and Zendesk Chat.

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