What is better HelpSpot or Salesforce Service Cloud? You can use our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your business. For overall product quality, HelpSpot earned 7.5 points, while Salesforce Service Cloud received 9.6 points. Meanwhile, for user satisfaction, HelpSpot scored N/A%, while Salesforce Service Cloud scored 97%.
Information regarding their unique elements, tools, supported platforms, customer support, and more are provided below to give you a more versatile assessment. Remember to get only the functions your company needs to avoid wasting resources for functions which are redundant.
If you would like to quickly identify the optimal according to our review team we suggest you try out one of these products: .
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
You should keep in mind that even though both HelpSpot and Salesforce Service Cloud may offer an excellent range of features every product might be created for a different company size. If you are comparing features you may want to focus on a business size they are catering to. Specific features might scale up efficiently for huge enterprises but if you have a small or medium company it’s often more sensible to avoid paying for customized functionalities that you may never have a chance to use.
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