What is better getReply or ScreenConnect? Today’s corporations require the most effective Customer Support Software product to continue to be competitive. On this page we help you with choosing the right service, by allowing you to assess getReply and ScreenConnect down to the very details of their individual modules.
You can also check our general scoring values, which rate the software overall quality and performance. getReply got a 6.0 score, while ScreenConnect has a score of 9.0. Likewise, you can compare their general user satisfaction rating: 100% (getReply) against 96% (ScreenConnect). Don’t forget to choose the software that best answers your most urgent priorities, not the application with the higher number of features.
We did our best to prepare reviews of all popular Live Chat Software services offered out there, but among all the ones we reviewed these three deserved our special attention: Vision Helpdesk, Pipedrive, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you are still having doubts about which software will be best for your business it may be a sound idea to take a look at each service’s social metrics. Such metrics are usually a way to see how popular every solution is and how large is its online presence. For example, in case of Facebook getReply has 0 likes on their official profile while ScreenConnect profile is liked by 24487 people.
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