What is better getReply or ScreenConnect? Getting the ideal Customer Support Software for your company is key to growing your company’s efficiency. In our platform, it is simple to examine numerous solutions to see which one is the appropriate software for your needs. Here you can match getReply vs. ScreenConnect and check out their overall scores (6.0 vs. 9.0, respectively) and user satisfaction rating (100% vs. 96%, respectively).
It's also possible to analyze the details of prices, terms, plans, capabilities, tools, and more, and find out which software offers more advantages for your business. As a rule of thumb, choose the software that lets you to scale the features and price terms to match your sales growth or lack of it.
We did our best to prepare reviews of all popular Live Chat Software services offered out there, but among all the ones we reviewed these three deserved our special attention: Vision Helpdesk, Pipedrive, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You should keep in mind that while both getReply and ScreenConnect may offer an excellent set of features each software could be created for a different business size. If you are comparing features you should focus on a business size they are catering to. Some features may scale up with no problem for large enterprises but if you own a small or medium company it’s usually better to avoid paying for complex functionalities that you may never actually use.
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