What is better getReply or Vivantio? Specific businesses require different types of Customer Support Software. To understand well which solution suits you, think of assessing various alternatives feature by feature an taking into consideration their conditions and prices. Furthermore, you can get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.
The results are: getReply (6.0) vs. Vivantio (8.4) for all round quality and performance; getReply (100%) vs. Vivantio (93%) for user satisfaction rating. Check out their strong and weaker points and see which software is a better option for your company. An effective, simple tactic is to note down the advantages and disadvantages of both applications next to each other and check which software has more benefits.
Those of you who are pressed for time or need a Live Chat Software advice from our experts might want to investigate these top choices for the current year: Vision Helpdesk, Pipedrive, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You shouldn’t expect simply a wide array of features and scalable pricing plans from a well-known Customer Support Software. Almost as essential as core features is a trustworthy customer support. You want to make sure that when you have any questions about getReply or Vivantio, or you struggle with some problems, or perhaps you’ll want to ask for a certain change or feature beneficial to your company you can count on a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you can benefit from personal training or at the very least a knowledge base you can use.
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