What is better Freshchat or Genesys Cloud? There are numerous Customer Support Software products available for businesses these days. The simplest way to find out which app fits your needs best is to compare them side by side. For example, here you can review Freshchat and Genesys Cloud for their overall score (9.2 vs. 9.0, respectively) or their user satisfaction rating (96% vs. 93%, respectively).
You can also examine their capabilities and pricing conditions along with other useful data below. When matching products make sure to examine their similar features and mark their differences to obtain a clearer picture of both deals. What is more bear in mind to check non-core issues such as security, backup, usability, and customer support.
In case you you would like to quickly identify the best Live Chat Software according to our experts we advise you try out one of these services: Vision Helpdesk, Pipedrive, Zendesk.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
When you choose a service that you are sure will work best for your team you shouldn’t simply limit yourself to what experts have to say about it. In many cases individual experience with the service may change, depending on your own goals and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for each software to give you a reliable impression of how actual users of Freshchat and Genesys Cloud estimate their experience with the product. Our system is based on complex analysis of product appearances on other websites, social media as well as blogs, so you will obtain a comprehensive and reliable overview of what other people think about each software. In this case Freshchat got a total satisfaction rating at 96% while for Genesys Cloud 93% of people say they had an enjoyable experience with it.
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