If you wish for an efficient Customer Support Software product for your company you should make time to compare various alternatives. It doesn’t have to be complex, and can be as quick as matching their features in a table like the one below. You will also get a good idea how each product performs. For example, on this page you can find Freshchat’s overall score of 9.0 and compare it against Salesforce Service Cloud’s score of 9.3; or Freshchat’s user satisfaction level at 96% versus Salesforce Service Cloud’s 97% satisfaction score. The contrast can help you spot the good and bad points of each software, and make up your mind on which one matches your requirements better. On top of the rich features, the application that’s simple to grasp and use is always the better choice. Our team put a lot of effort to prepare reviews of all popular Live Chat Software products available on the market, but among all the ones we reviewed these three caught our special attention: Kayako, LiveAgent, Freshchat.
Small Business | Large Enterprises | Medium Business
Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.
No Customer Support Software will be able to cover all the needs of a company. Though main features of Freshchat and Salesforce Service Cloud are obviously a priority you should also thoroughly examine the integrations offered by a given service. In many cases your team will already be using various kinds of SaaS software in your company and it’s much wiser to opt for products that integrate well with one another. With that approach you can guarantee an effortless exchange of data between your teams and apps, which can considerably reduce time spent on migrating between one service and the next.
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