Compare Freshchat vs. Salesforce Service Cloud

If you wish for an efficient Customer Support Software product for your company you should make time to compare various alternatives. It doesn’t have to be complex, and can be as quick as matching their features in a table like the one below. You will also get a good idea how each product performs. For example, on this page you can find Freshchat’s overall score of 9.0 and compare it against Salesforce Service Cloud’s score of 9.3; or Freshchat’s user satisfaction level at 96% versus Salesforce Service Cloud’s 97% satisfaction score. The contrast can help you spot the good and bad points of each software, and make up your mind on which one matches your requirements better. On top of the rich features, the application that’s simple to grasp and use is always the better choice. As of now, the best services in our Live Chat Software category are: Kayako, LiveAgent, Zoho SalesIQ.
Software

Freshchat

VS

Salesforce Service Cloud

VS

Freshchat screenshot Salesforce Service Cloud screenshot
Pricing Details

Total Score

Our Score

9.2 ?

Our Score

9.3 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

97% ?

Price

Price

free

$25

Price Scheme

Price Scheme

Free | Monthly payment | Annual Subscription Monthly payment
Full Review

Full Review

General Info

General Info

Freshchat is a modern messaging software for sales teams offered by Freshworks.
Service Cloud customer service software gives you faster, smarter customer support.
Quick Links
List of Features

List of Features

Freshchat FEATURES

  • Message channels
  • Unlimited contacts
  • Priority inbox
  • Custom views
  • Web messenger
  • Team widget
  • Events and user properties
  • People segmentation
  • Triggered messaging
  • In-app campaigns
  • Bot
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs
  • FAQ feedback
  • SmartPlugs
  • Canned response
  • Labels
  • Private notes
  • Read recipts
  • Desktop notifications
  • Business hours
  • Bulk actions
  • Real-time dashboard
  • Customer satisfaction score
  • Integrations
  • In-app support
  • Push notifications
  • Mobile apps for all team members
 

Salesforce Service Cloud FEATURES

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community
Types of Support

Types of Support

Phone Live Support
Training
Phone
Ticket Training
Types of Clients

Types of Clients

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Info

Pricing Info

Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.

The pricing scheme looks as follows:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager

Lightning Essentials – $25/user per month (billed annually)

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Work Order Management
  • Asset Management and Product Tracking
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Track key details about every deal
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month (billed annually)

  • All Essentails features, plus:
  • Omni-Channel Supervisor
  • Case Milestone Tracker
  • CTI Integration
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management and Product Tracking
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Lightning Enterprise – $150/user per month (billed annually)

  • All Professional features, plus:
  • Salesforce Identity
  • Workflow and Approval Automation
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox

Lightning Unlimited – $300/user per month (billed annually)

  • All Enterprise features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators
Prominent Clients

Prominent Clients

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Vendor Email

Vendor Email

contactus@freshworks.com
Available Languages

Available Languages

English, Dutch, Polish, Turkish, Swedish English
Vendor's Address

Vendor's Address

1250 Bayhill Drive, Suite 315
San Bruno, California
USA
The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA
Contact No.

Contact No.

+1-866-832-3090 +1-800-667-6389
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Details

Pricing Details

Learn more about Freshchat pricing Learn more about Salesforce Service Cloud pricing
Available Integrations

Available Integrations

Freshchat integrates with the following business systems and applications:

  • Freshdesk
  • Freshsales
  • Slack
  • Messenger
  • ClearBit
  • Zendesk

Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Desk.com
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be able to cover all the needs of a company. Though main features of Freshchat and Salesforce Service Cloud are obviously a priority you should also thoroughly examine the integrations offered by a given service. In many cases your team will already be using various kinds of SaaS software in your company and it’s much wiser to opt for products that integrate well with one another. With that approach you can guarantee an effortless exchange of data between your teams and apps, which can considerably reduce time spent on migrating between one service and the next.