Compare Freshchat vs. Salesforce Service CloudIf you wish for an efficient Customer Support Software product for your company you should make time to compare various alternatives. It doesn’t have to be complex, and can be as quick as matching their features in a table like the one below. You will also get a good idea how each product performs. For example, on this page you can find Freshchat’s overall score of 9.0 and compare it against Salesforce Service Cloud’s score of 9.3; or Freshchat’s user satisfaction level at 96% versus Salesforce Service Cloud’s 97% satisfaction score. The contrast can help you spot the good and bad points of each software, and make up your mind on which one matches your requirements better. On top of the rich features, the application that’s simple to grasp and use is always the better choice. As of now, the best services in our Live Chat Software category are: Kayako, LiveAgent, Zoho SalesIQ.
|Free | Monthly payment | Annual Subscription||Monthly payment|
Freshchat is a modern messaging software for sales teams offered by Freshworks.
Service Cloud customer service software gives you faster, smarter customer support.
|List of Features|
List of Features
|Types of Support|
Types of Support
|Types of Clients|
Types of Clients
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.
The pricing scheme looks as follows:
Sprout – Free
Blossom – $15/member/month
Garden – $24/member/month
Estate – $39/member/month
Lightning Essentials – $25/user per month (billed annually)
Lightning Professional – $75/user per month (billed annually)
Lightning Enterprise – $150/user per month (billed annually)
Lightning Unlimited – $300/user per month (billed annually)
|Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo|
|English, Dutch, Polish, Turkish, Swedish||English|
| 1250 Bayhill Drive, Suite 315|
San Bruno, California
| The Landmark at One Market, Suite 300|
San Francisco, CA 94105
|Learn more about Freshchat pricing||Learn more about Salesforce Service Cloud pricing|
Freshchat integrates with the following business systems and applications:
Salesforce Service Cloud supports integrations with the following business systems and applications:
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No Customer Support Software will be able to cover all the needs of a company. Though main features of Freshchat and Salesforce Service Cloud are obviously a priority you should also thoroughly examine the integrations offered by a given service. In many cases your team will already be using various kinds of SaaS software in your company and it’s much wiser to opt for products that integrate well with one another. With that approach you can guarantee an effortless exchange of data between your teams and apps, which can considerably reduce time spent on migrating between one service and the next.