What is better FocalScope or Five9? We are here to simplify the whole process of reviewing Customer Support Software products for you. In particular, on this page you can look at the overall performance of FocalScope (8.2) and compare it with the overall performance of Five9 (8.6). You may also match their overall user satisfaction rating: FocalScope (N/A%) vs. Five9 (91%).
Likewise, study their features in detail to find out which product can better deal with your company’s needs. In general, any B2B software must let you to immediately view the big picture, at the same time offering you immediate access to the details.
Our experts made sure to prepare reviews of all popular Customer Support Software products available out there, but among them these three deserved our special attention: Freshdesk Omni, Freshdesk, Zendesk.
FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Both FocalScope and Five9 were reviewed by a panel of independent B2B experts who prepared a thorough study of all key elements of every product. Their final score was prepared with unique SmartScore model which calculates an individual partial score to each factor such as: main features, customer support, mobile device support, security, customer satisfaction as well as market presence. We are aware that useful features are not the only factor crucial to a company so we make an effort to pay attention to all aspects of a service prior to calculating its final score.
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