What is better FocalScope or NinjaOne (Formerly NinjaRMM)? If you need a reliable Customer Support Software product for your business you must invest time and compare several options. It doesn’t have to be difficult, and can be as simple as matching their functions in a table like the one below. You will also get a quick idea how each product performs. For example, on this page you can see FocalScope’s overall score of 8.2 and compare it against NinjaOne (Formerly NinjaRMM)’s score of 8.6; or FocalScope’s user satisfaction level at N/A% versus NinjaOne (Formerly NinjaRMM)’s 93% satisfaction score.
The contrast will help you spot the pros and cons of each program, and decide which one fits you requirements better. Beyond the rich features, the application which is simple and intuitive is always the better product.
As of now, the most significant solutions in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
In the event you continue having second thoughts about which service will perform best for your business it may be a good idea to examine each service’s social metrics. These metrics are quite often a way to see how popular a given app is and how large is its online presence. For example, in case of Facebook FocalScope has 0 likes on their official page while NinjaOne (Formerly NinjaRMM) profile is liked by 1486 people.
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