FocalScope
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Shared Team Inbox
- Threaded Email Conversations
- Smart Email Signatures
- Personal Email Accounts
- Rules To Filter Emails
- Agent-to-Agent Chat
- Canned Email Response Templates
- Agent Collision Alert
- Internal Notes on Ticket
- Ticket Activity Log
- Schedule Recurring Tickets
- Global Search
- Lookup Customer Data
- Unlimited Live Chat Channels
- Canned Live Chat Responses
- Customizable Live Chat signup forms and templates
- Live Chat History and Transcripts
- Pro-active Live Chat
Pricing Info
Pricing Info
FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
Small Cloud – $9/agent/month
- Up to 2 agents
- Up to 2 Email Addresses
- 2 GB storage
- Email Ticketing
- Live Chat
- 24/5 Support
Cloud – $39/agent/month
- All Small Cloud features
- Unlimited Agents
- Unlimited Email Addresses
- 30 / 60 / 90 GB storage
- Customer Portal
- Satisfaction Survey
- Twitter and Facebook
- Multibrand Support
- Reporting and Dashboards
On-Premise – $39/agent/month
- All Cloud features
- Unlimited GB
- Dedicated Server
- Dedicated IP Address
- Access to SQL Database
- VPN (IPSEC)
Phone System – Built-in Add-on
- Multiple Phone Lines
- Multi Country Support
- Welcome Greetings
- Waiting Music
- IVR Phone Trees
- Business Hours
- Phone Queues
- Call Rules
- Transfer Calls
- Call Back
- Click To Dial
- Call Recording
- Voicemail
- Agent Screen Pop Up
- Ticket Creation
- SIP Trunk
- Reporting and Dashboard
- 24/7 Support
Integrations
Integrations
FocalScope integrates with the following business systems and applications:
- Lotus Notes
- Exchange
- Gmail
- Office 365
- Twutter
- SugarCRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, American Express, Singtel
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
FocalScope is a robust, feature-rich email ticketing and live chat platform that is based in the cloud.
Company Email
sales@focalscope.com
Contact No.
Company's Address
171 2Nd Street, Suite 300
Commack, New York 11765
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ultra clean and intuitive user interface
- Designed for simplicity
- Engineered for performance
- Designed to adapt to your company’s requirements
- Manage requests sent via email
- Customize priority
- End-user web interface
- Extend the functionality of the help desk
- Template-based notifications
- Staff and category signature
- Tags and due dates
- Dashboard for starters
- Private notes for collaboration
- Smart rules
- Conversational view
- Single response, multiple actions
- Reply to tickets via email
- Visually informative
- Quality of service
- Utilize data within reports
Pricing Info
Annual subscription fee for Helpdesk Pilot:
Lite Edition – $895
- 5 categories
- Maximum staff: 20
Pro Edition – $1195
- 10 categories
- LDAP integration
- Maximum staff: 30
Enterprise Edition – $1495
- Unlimited categories
- LDAP integration
- SLA management
- Re-branding rights
- Maximum staff: no limit
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Integrations
The tool integrates with a lot of platforms, including:
- Google Apps
- MS Exchange Support
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Verizon, Capgemini, Swarco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Great for Customer Support and IT Help Desk Management.
Company Email
support@helpdeskpilot.com
Contact No.
Company's Address
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All the data, details and opinions that we shared in this analysis were gathered from official vendor websites, marketing materials available online, actual experience from real customers as well as our personal direct use of every product by an expert. We put a lot of effort to comprehensively study every solution, therefore we not only analyze it ourselves, but we also correlate our observations with views of other people from the B2B community.
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