What is better Helpdesk Pilot or TeamSupport? If you want an efficient Help Desk Software product for your enterprise you have to take time to examine several options. It doesn’t have to be tricky, and can be as straightforward as matching their features in a table like the one below. You will also get a good idea how each product functions. For instance, on this page you can check Helpdesk Pilot’s overall score of 7.2 and compare it against TeamSupport’s score of 9.1; or Helpdesk Pilot’s user satisfaction level at 99% versus TeamSupport’s 99% satisfaction score.
The assessment can help you spot the good and bad points of each service, and decide which suits you requirements better. Beyond the main features, the solution that is easy to understand and use is always the better choice.
We are aware that not all companies have the time to test a large number of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the category are: .
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
It may not always be sufficient to simply compare Helpdesk Pilot and TeamSupport against each other. While reliable functionalities, pricing and user comments are all important and should be considered when making a final choice, you should also pay attention to the recognition and awards merited by every software. Very often a less popular app may turn out to be an amazing choice that was distinguished with B2B awards such as our Exceptional Customer Support Award which shows that regardless of limited market popularity it’s a worthy rival to the apps that dominate the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
