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Compare Helpdesk Pilot vs. JitBit HelpDesk

Finding the appropriate Help Desk Software product is as simple as comparing the good and weaker features and terms offered by Helpdesk Pilot and JitBit HelpDesk. Here you can also match their overall scores: 7.2 for Helpdesk Pilot vs. 8.5 for JitBit HelpDesk. Or you can look at their general user satisfaction rating, 99% for Helpdesk Pilot vs. 100% for JitBit HelpDesk. We suggest that you put some effort and analyze their differences and determine which one is the better option for your organization. Likewise, remember to take into account your company’s or industry’s special circumstances, such as, a multilingual solution for a global team or a mobile version to help you work away from your office. We are aware that not all businesses have the time to test dozens of different solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Freshdesk, Salesforce Essentials, Zendesk.
Product

Helpdesk Pilot

VS

JitBit HelpDesk

VS

Helpdesk Pilot screenshot JitBit HelpDesk screenshot
Pricing Page

Total Score

Our Score

7.2 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

99% ?

Client Experience

100% ?

Cost

Cost

$895

$799

Pricing Type

Pricing Type

Annual Subscription Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

Great for Customer Support and IT Help Desk Management.
JitBit HelpDesk is a web-based help desk app to delight your customers. It tracks support tickets and fully integrates with email and Active Directory.
Useful Links
Contact No.

Contact No.

1-917-720-3199 1 (646) 397-7708
Email Address

Email Address

support@helpdeskpilot.com support@jitbit.com
Pricing Page

Pricing Page

Learn more about Helpdesk Pilot pricing Learn more about JitBit HelpDesk pricing
Contact Address

Contact Address

Jitbit LP
Summit House, 4-5 Mitchell Street
Edinburgh, EH6 7BD
United Kingdom
Available Integrations

Available Integrations

The tool integrates with a lot of platforms, including:

  • Google Apps
  • MS Exchange Support

The tool integrates with the following applications:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • etc.
Pricing Info

Pricing Info

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

JitBit is available in three packages:

Small – $799

  • Unlimited agents
  • 1 server
  • Free upgrades within 1 year

Company –  $1199

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps

Enterprise – $1999

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps
  • Source codes
  • Expedited support

There is also a SaaS (hosted) package available for $24.92 per month.

Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Features

Features

Helpdesk Pilot FEATURES

  • Ultra clean and intuitive user interface
  • Designed for simplicity
  • Engineered for performance
  • Designed to adapt to your company’s requirements
  • Manage requests sent via email
  • Customize priority
  • End-user web interface
  • Extend the functionality of the help desk
  • Template-based notifications
  • Staff and category signature
  • Tags and due dates
  • Dashboard for starters
  • Private notes for collaboration
  • Smart rules
  • Conversational view
  • Single response, multiple actions
  • Reply to tickets via email
  • Visually informative
  • Quality of service
  • Utilize data within reports

JitBit HelpDesk FEATURES

  • Helpdesk ticketing system
  • Email helpdesk
  • Seamless email integration
  • POP3/IMAP/SMTP
  • Secure ticketing
  • Web-based, secure, reliable
  • Tagging customer support requests
  • Web-based
  • File attachments
  • Asset management
  • Knowledgebase
  • Secure
  • Flexible
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Mac
Web-based
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Popular Clients

Popular Clients

Verizon, Capgemini, Swarco Synthetis, Zambion.com, Webhostingsearch.com
Types of Support

Types of Support

Phone
Training
Ticket
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you research various Help Desk Software products you shouldn’t simply study their features list and available pricing plans. Keep in mind the service must be matching your needs and team so the more flexible their offer the better. Explore what platforms are supported by Helpdesk Pilot and JitBit HelpDesk and ensure you will get mobile support for whichever devices you work on in your company. It may also be a good idea to learn which languages and countries are supported, as this might be a deal breaker for many companies.