What is better FocalScope or Salesforce Service Cloud? Getting the best Customer Support Software product is all about cross-checking numerous solutions and identifying the top program for your specific needs. Our unique system gives you a fast look at the general rating of FocalScope and Salesforce Service Cloud. For total quality and performance, FocalScope scored 8.2, while Salesforce Service Cloud scored 9.6. On the other hand, for user satisfaction, FocalScope earned N/A%, while Salesforce Service Cloud earned 97%.
Below you can also look at their functionalities, terms, plans, etc. to see which software will be more suitable for your needs. One critical aspect to check is if the application can enable/disable restrictions on various types of users to limit the exposure of any confidential business data.
Those of you who don't have much time or need a Customer Support Software advice from our experts may want to take a look at these top choices for the current year: Freshdesk, Zendesk, Freshdesk Omni.
FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
All the data, information and reviews that we provided in this table were taken from official company websites, marketing content available online, actual experience from real customers as well as our own hands-on use of every service by an expert. We do our best to extensively study each service, so we not only test it internally, but we also correlate our observations with opinions of other people from the B2B community.
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