What is better FocalScope or Vivantio? Getting the proper Customer Support Software product is as straightforward as evaluating the good and poor functionalities and terms offered by FocalScope and Vivantio. Here you can also match their overall scores: 8.2 for FocalScope vs. 8.4 for Vivantio. Or you can verify their general user satisfaction rating, N/A% for FocalScope vs. 93% for Vivantio.
We suggest that you spend some time to study their unique features and figure out which one is the better choice for your company. What’s more bear in mind to consider your company’s or industry’s special situation, for instance, a multilingual solution for a global staff or a mobile app to help you work on the go.
If you want to quickly identify the top Customer Support Software according to our review team we suggest you take a look at one of these products: Freshdesk, Freshdesk Omni, Zendesk.
FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Please pay attention to the fact that even though both FocalScope and Vivantio may provide a reliable range of features every service may be designed for a different business size. If you are studying different apps you may want to give some attention to a business type they are catering to. Some functionalities may scale up with no problem for big enterprises but if you own a small or mid-sized business it’s frequently better to stay away from paying for complex features that you might never actually use.
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