What is better FocalScope or ScreenConnect? There are lots of Customer Support Software products out there today. The simplest way to find out which one fits your needs best is to check them side by side. For example, here you can review FocalScope and ScreenConnect for their overall score (8.2 vs. 9.0, respectively) or their user satisfaction rating (N/A% vs. 96%, respectively).
You can even examine their features and pricing stipulations and other useful facts below. When matching products make sure you compare their similar capabilities and mark their differences to obtain a clearer picture of both deals. Similarly, bear in mind to check secondary features such as security, backup, ease-of-use, and customer support.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software services available out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk Omni, Freshdesk, Zendesk.
FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You don’t want simply a broad range of features and flexible pricing plans from a popular Customer Support Software. Almost as crucial as key features is a top-notch customer support. You want to guarantee that when you have any questions about FocalScope or ScreenConnect, or you run into a problem, or perhaps you’ll need to ask for a certain change or functionality beneficial to your company you can count on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you are able to benefit from individual training or at least a knowledge base you can use.
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