What is better FocalScope or ScreenConnect? When selecting the ideal Customer Support Software for your organization it is suggested that you evaluate the functions, rates, along with other essential data regarding the product and vendor. Here, you can examine the similarities and distinctions between FocalScope (overall score at 8.2 and user satisfaction at N/A%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
It's also possible to look at their unique details, like features, plans, pricing, conditions, etc. Moreover, read the terms thoroughly for information on hidden fees, such as, installation, independent customer service, upgrade fees, cloud storage fees, and others.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software services available out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk Omni, Freshdesk.
FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be enough to simply compare FocalScope and ScreenConnect against one another. Even though useful tools, cost and customer reviews are all crucial and should be included when making a final choice, you should also take a look at the recognition and awards won by every app. In many cases a less popular app may turn out to be an excellent choice that was distinguished with B2B awards such as our Experts’ Choice Award which reveals that regardless of smaller market presence it’s a significant contender to the services that dominate the market.
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