Compare Zailab vs. Five9

Getting the most appropriate Customer Support Software for your business is complicated with too much functions, options, and offers to consider. However, using our review platform will make it possible for you to streamline the necessary steps by reading all major services in a single location. For example, you can compare Five9 and Zailab for their functions and overall scores, namely, 8.5 and 8.0, respectively. Likewise, you can check which product has superior general user satisfaction rating: 91% (Five9) and 100% (Zailab) to learn which solution is better for your organization. Don’t simply buy the software with the most attractive price, but the solution that offers the best value for your money. We know that not all people have enough time to test a large number of various services, so we came up with a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Five9, CallTrackingMetrics, Freshdesk.
Comparison

Zailab

VS

Five9

VS

Zailab screenshot Five9 screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

91% ?

Cost

Cost

by quote

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Detailed Review

Detailed Review

General Description

General Description

Zailab is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, productive, and productive.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Useful Links
Pricing Details

Pricing Details

Learn more about Zailab pricing Learn more about Five9 pricing
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Company Email

Company Email

info@zailab.com info@five9.com
Languages

Languages

English English
Phone Number

Phone Number

+27-0-21-045-1222 +1-800-553-8159
Available Plans

Available Plans

Zailab uses a simple but sophisticated usage-based payment model. Contact the vendor for more enterprise pricing information and other product details.

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Supported Integrations

Supported Integrations

No information available.

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

10th Floor, Portside,
4 Bree St, Foreshore, Cape Town, 8001,
South Africa
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Training
Prominent Clients

Prominent Clients

AskOsca, RamsayMedia Xerox, Comcast, Citrix, American Bank
Available Features

Available Features

Zailab FEATURES

  • Click to Dial
  • Contact Journey
  • Conversation Journey
  • Incoming Call Notification
  • Recording Playback
  • Customer Weather Information
  • Omni-Channel Hub
  • Create Notes
  • Customer Tagging

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The software examined on this page are only a small part of our complete Customer Support Software category and you should take into account that there may be better alternatives out there. If you want to ensure you make the wisest choice for your team we strongly suggest that you compare more products first. It may also be a good idea to study our top 10 Customer Support Software ranking to find out which services are at the moment the best ones and dominate the market.