Compare Zailab vs. Five9

If you want a competent Customer Support Software product for your enterprise you have to take time to evaluate several options. It doesn’t have to be complicated, and can be as easy as matching their functions in a table like the one below. You will also get a quick idea how each product performs. For instance, on this page you can check Five9’s overall score of 8.5 and compare it against ZaiConversations’s score of 8.0; or Five9’s user satisfaction level at 91% versus ZaiConversations’s 100% satisfaction score. The comparison will allow you to see the strengths and weaknesses of each software, and choose which fits you requirements better. Aside from the rich features, the application that’s simple to grasp and use is always the better choice. We know that not all people have enough time to test a large number of various services, so we came up with a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Five9, CallTrackingMetrics, Freshdesk.
Comparison

Zailab

VS

Five9

VS

Zailab screenshot Five9 screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

91% ?

Cost

Cost

by quote

by quote

Price Scheme

Price Scheme

Quote-based Quote-based
Complete Review

Complete Review

Product Info

Product Info

Zailab is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, productive, and productive.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Useful Links
Pricing Page

Pricing Page

Learn more about Zailab pricing Learn more about Five9 pricing
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
List of Features

List of Features

Zailab FEATURES

  • Click to Dial
  • Contact Journey
  • Conversation Journey
  • Incoming Call Notification
  • Recording Playback
  • Customer Weather Information
  • Omni-Channel Hub
  • Create Notes
  • Customer Tagging

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
Company Email

Company Email

info@zailab.com info@five9.com
Pricing Info

Pricing Info

Zailab uses a simple but sophisticated usage-based payment model. Contact the vendor for more enterprise pricing information and other product details.

Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.

Integrations

Integrations

No information available.

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
Contact Address

Contact Address

10th Floor, Portside,
4 Bree St, Foreshore, Cape Town, 8001,
South Africa
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Contact Phone

Contact Phone

+27-0-21-045-1222 +1-800-553-8159
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Training
Prominent Customers

Prominent Customers

AskOsca, RamsayMedia Xerox, Comcast, Citrix, American Bank
Languages Supported

Languages Supported

English English
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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When you test different Customer Support Software software you shouldn’t only study their features list and available pricing packages. Consider that the software must be meeting your work processes and company so the more flexible their offer the better. Find our which OSes are supported by Five9 and ZaiConversations and make sure you will get mobile support for whichever devices you use in your company. You should also find out which languages and geographies are supported, as this might be a key element for many firms.