What is better EVS7 or Five9? Today’s businesses look for the best Customer Support Software product to continue to be competitive. On this page we help you with buying the right product, by allowing you to examine EVS7 and Five9 down to the very details of their individual features.
You may as well check our overall scoring values, which rate the software all round quality and performance. EVS7 got a 7.1 score, while Five9 has a score of 8.6. Likewise, you may compare their general user satisfaction rating: N/A% (EVS7) against 91% (Five9). Bear in mind to choose the application that best addresses your most urgent issues, not the solution with the most robust features.
If you want to quickly identify the more reliable Call Center Software according to our experts we recommend you take a look at these solutions: JustCall, Zendesk, Freshdesk Contact Center.
EVS7 Cricket integrates with various web-based CRM systems, Dolphin supports connections with Zoho and WebMaster, while Parrot gives users access to open API for maximum flexibility.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Walgreens, Century21, Disney
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
EVS7 is a well-rounded, cloud-based call center service solution.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
When you research different Customer Support Software products you shouldn’t simply analyze their list of features and offered pricing plans. Keep in mind the app should be meeting your needs and business so the more flexible their offer the better. Find our what platforms are supported by EVS7 and Five9 and make sure you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to examine which languages and geographies are supported, as this might be a critical factor for many businesses.
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