EVS7
vsZendesk Chat
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Click-to-Call
- Outbound & Inbound Calls
- Reporting & Statistics
- Pre-Recorded Voicemail Drop
- Appointment Setting
- Interactive Voice Response
- Answering Machine Detection
- Automatic Call Distribution
- Call Transfers
- Call Conferencing
- Call Recording
- Caller ID Number Display
- Manager Portal
Pricing Info
Pricing Info
EVS7 offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Cricket – $59/agent/month, $39/agent/month/annual billing, $49/agent/month/quarterly subscription
- Click-to-Call
- Pre-Record Voicemail Drops
- 1 User Minimum
- Unlimited Outbound & Inbound Calls
- One DID per User
- Basic Reporting & Statistics
- Web-Based CRMs Integration
Dolphin – $89/agent/month, $69/agent/month/annual billing, $109/agent/month/quarterly subscription
- Rapid Phone List Dialing
- Pre-Record Voicemail Drops
- 1 User Minimum
- Unlimited Outbound & Inbound Calls
- One DID per User
- Basic Reporting & Statistics
- Coaching or Monitoring (Optional)
- Appointment Setting
- Zoho & LeadMaster Integration
Parrot – $89/agent/month, $39/agent/month/annual billing, $119/agent/month/quarterly subscription
- Predictive & Blended Dialling
- Pre-Record Voicemail Drops
- 3 Users Minimum
- Unlimited Outbound & Inbound Calls
- One DID per User
- Advanced Reporting & Statistics
- Coaching or Monitoring
- Appointment Setting
- Real-Time Manager Portal
- Answering Machine Detection
- Automatic Call Distribution
- Interactive Voice Response
- Open API
All plans include:
- Call Transfers
- Call Conferencing
- Caller ID Number Display
- Flexible Call Recording
- Unlimited Dialer Technical Support
- 1-Click Pre-Recorded Voicemail
- Free Software Upgrades
- Free Local or Toll-Free Number
Integrations
Integrations
EVS7 Cricket integrates with various web-based CRM systems, Dolphin supports connections with Zoho and WebMaster, while Parrot gives users access to open API for maximum flexibility.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Walgreens, Century21, Disney
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
EVS7 is a well-rounded, cloud-based call center service solution.
Company Email
sales@evs7.com
Contact No.
Company's Address
16475 Dallas Parkway Suite 350
Addison, TX 75001
USA
EVS7 Comparisons
Popular EVS7 Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company Email
support@zopim.com
Company's Address
Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598
Zendesk Chat Comparisons
Popular Zendesk Chat Alternatives
You don’t want exclusively a broad set of useful tools and scalable pricing packages from a popular Customer Support Software. Almost as significant as key features is a quality customer support. You want to guarantee that if you have any questions about EVS7 or Zendesk Chat, or you run into a problem, or maybe you’ll need to ask for a specific change or feature useful to your business you can rely on a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to enjoy individual training or at least an FAQ you can use.
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