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Compare Document360 vs Salesforce Knowledge

What is better Document360 or Salesforce Knowledge? When comparing Document360 and Salesforce Knowledge, it is simple to see which Knowledge Management Software product is the better option. This ensures that your company can get the most productive and efficient application. You can examine the specifics, including available tools, pricing, plans offered by each vendor, offer stipulations, etc.

We also let you check their overall scores to know which one looks to be more suitable. Document360 has 8.8 points for overall quality and 97% rating for user satisfaction; while Salesforce Knowledge has 8.8 points for overall quality and 100% for user satisfaction. Likewise, you can also assess which software company is more credible by sending an an email question to both vendors and see which vendor replies sooner.

Our team put a lot of effort to review all popular Knowledge Management Software services offered on the market, but among all the ones we reviewed these three caught our special attention: ServiceNow Knowledge Management, Inkling Knowledge, Remedy Knowledge Management.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Team Accounts
  • Documentation Version
  • Backup & Restore
  • Analytics
  • Team Auditing
  • Storage
  • E-mail Notification Channels
  • Unlimited Articles
  • Unlimited Article Revisions
  • Unlimited Public Readers
  • Landing Page
  • Site Domain
  • API access
  • Custom Javascripts / CSS / Tags
  • Custom Footer Navigation
  • In-App Assistant
  • Integration
  • Article Redirect Rules
  • Private Documentation
  • Reader Accounts
  • Custom Roles
  • Yearly PO & Invoicing available
  • White Label
  • IP Restriction

Pricing Info

Document360 has Startup, Business, and Enterprise plans that you can choose from, which are all available on a monthly or yearly billing options.

Startup – $49/project/month billed annually ($59 if billed per month)

  • 2 Team Accounts
  • 3 Documentation Versions
  • Backup & Restore (1 day)
  • Analytics (30 days)
  • Team Auditing (7 days)
  • Storage (5 GB)
  • E-mail Notification Channels
  • Unlimited Articles
  • Unlimited Article Revisions
  • Unlimited Public Readers
  • Landing Page
  • Site Domain (with SSL)

Business – $99/project/month billed annually ($119 if billed per month)

  • 5 Team Accounts
  • 5 Documentation Versions
  • Backup & Restore (30 days)
  • Analytics (90 days)
  • Team Auditing (30 days)
  • Storage (25 GB)
  • Premium Notification Channels
  • API Access (2 Tokens)
  • Custom Javascripts / CSS / Tags
  • Custom Footer Navigation
  • In-App Assistant
  • Integration
  • Article Redirect Rules
  • Private Documentation
  • 250 Reader Accounts

Enterprise- $249//project/month billed annually ($299 if billed per month)

  • 25 Team Accounts
  • Unlimited Documentation Versions
  • Backup & Restore (90 days)
  • Analytics (180 days)
  • Team Auditing (180 days)
  • Storage (100 GB)
  • API Access (5 Tokens)
  • Custom Roles
  • Security/Reader Groups
  • Yearly PO & Invoicing available
  • White Label
  • IP Restriction

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Microsoft, Stackify, monday.com

Integrations

Document360 can be integrated with the following third-party applications:

  • Intercom
  • Olark
  • Disqus
  • Google Analytics
  • Segment
  • Teams
  • Slack
  • Webhook
  • Freshdesk
  • Zendesk
  • Intercom

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A self-service knowledge base and content management software

Company Email

support@document360.io

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $75

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Knowledge One widget
  • WYSIWYG editor
  • Content lifecycle management
  • Custom review
  • Publication & translation approval
  • Organize article types
  • Data categories for specific audience
  • Create articles from cases
  • Article rating system
  • Article sharing
  • Real-time content collaboration
  • Content reporting & metrics
  • Knowledge article tagging
  • Easy user interface
  • Import/export article
  • Optimized article search
  • Customer article history
  • Customization
  • Multi-language support
  • Predictive article system
  • Integration
  • APIs

Pricing Info

Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Knowledge base component of the Salesforce Service Cloud platform

Company Email

Contact No.

Company's Address

The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Every time you select a software that you think will be an actual asset for your business you shouldn’t only focus on what experts have to say about it. Very often individual experience with the app will vary, depending on specific goals and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every service to give you a quick impression of how actual users of Document360 and Salesforce Knowledge estimate their experience with the app. Our system is built around advanced analysis of product mentions on other websites, social networks as well as blogs, so you will receive a comprehensive and credible overview of what other customers think about every solution. In this case Document360 has a total satisfaction rating at 97% while for Salesforce Knowledge 100% of users express they had a positive experience with it.

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