What is better Document360 or Salesforce Knowledge? Purchasing the proper Knowledge Management Software product is as easy as evaluating the strong and low functionalities and terms offered by Document360 and Salesforce Knowledge. Here it's also possible to match their all round scores: 9.0 for Document360 vs. 8.8 for Salesforce Knowledge. Or you can check their general user satisfaction rating, 97% for Document360 vs. 100% for Salesforce Knowledge.
We suggest that you take some time to review their unique features and decide which one is the better alternative for your organization. Likewise, don’t forget to factor in your company’s or industry’s special situation, for example, a multilingual solution for a global staff or a mobile app to help you work in the field.
Right now, the most popular solutions in our Knowledge Management Software category are: Zendesk, ServiceNow Knowledge Management, Zendesk.
Document360 can be integrated with the following third-party applications:
Intercom
Olark
Disqus
Google Analytics
Segment
Teams
Slack
Webhook
Freshdesk
Zendesk
Intercom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Microsoft, Stackify, monday.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful and scalable knowledge base solution for internal users and customers to enable self-service. Flexible and scalable, the application lets you expand content as your business also expands. Aside from letting it grow with your business, it keeps versions tight with its fully automated version control module.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
In case you are still having doubts about which software will be best for your business it may be a sound idea to take a look at each service’s social metrics. Such metrics are frequently a sign of how popular a given service is and how extensive is its online presence. For example, in case of Facebook Document360 has 157 likes on their official profile while Salesforce Knowledge profile is liked by 702120 people.
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