What is better contactSPACE or Five9? Specific firms need different types of Customer Support Software. To find out which solution meets your needs, consider assessing various options feature by feature an taking into consideration their conditions and prices. Furthermore, you can get a quick idea of their general performance and customer feedback by checking our smart scoring system.
The results are: contactSPACE (8.0) vs. Five9 (8.6) for all round quality and usefulness; contactSPACE (100%) vs. Five9 (91%) for user satisfaction rating. Analyze their high and weak points and find out which software is a better choice for your company. A simple, practical tip is to note down the advantages and disadvantages of both applications next to each other and find out which app has more benefits.
We are aware that not all people have the time to test a large number of different products, so we created a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: JustCall, Freshdesk Contact Center, Zendesk.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
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Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
You shouldn’t expect just a wide range of useful tools and adjustable pricing packages from a credible Customer Support Software. Almost as crucial as key features is a top-notch customer support. You want to guarantee that when you have any questions about contactSPACE or Five9, or you run into a problem, or maybe you’ll need to request a specific update or feature beneficial to your business you can trust in a responsive and helpful customer support. Check out if solutions such as phone support, tickets or live chat are available. It’s also a significant advantage if you can enjoy personal training or at least an FAQ you can use.
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