contactSPACE
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- CallGuides
- Auto Diallers
- Live Chat
- PCI-compliant and IVR payments
- Real-time Dashboard
- Automated Email/SMS Confirmation
- Reporting
- Agent & Initiative KPIs
- CRM Integrations
Pricing Info
Pricing Info
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
- 10 Initiatives
- WebRTC phones
- Helpdesk support
- Call recording
- Interface editor
- CallGuides
- Voice analytics
- Full reporting module
- Agent dashboards
- Monitoring dashboards
- Preview dialler
Gold – $139/user/month
- All features included in the Silver Package
- Unlimited Initiatives
- Inbound
- Outcome-driven templated SMS/email
- Progressive dialler
Platinum – $175/user/month
- All features included in the Gold Package
- CRM integration
- Master database
- Access to contact SPACE API
- Live chat
- Pre-connect status analyzer
- Answering machine detection
- Predictive dialler
Diamond – $239/user/month
- All features included in the Platinum Plan
- Call-time optimization
- Real-time DNC checker
- Quality assurance
- Pulse performance analytics
- Extended inbound
- pcipayspace
- Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
Integrations
Integrations
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
- Blackbaud
- Campaign Monitor
- Hubspot
- Keap
- Salesforce
- Zendesk
- Zoho
- Bambora
- BPOINT
- Braintree
- CyberSource
- eWAY
- ezidebit
- Fat Zebra
- SecurePay
- Stripe
- Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
Company Email
info@contactspace.com
Contact No.
Company's Address
contactSPACE
Suite 904, Level 9 1
Chandos Street
St Leonards NSW 2065
Australia
contactSPACE Comparisons
Popular contactSPACE Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- web self-service widgets through mobile, web & social
- customer analytics
- intelligent support agent tools
- real-time FAQs
- intelligent contextual answers in any language
- interactive troubleshooting flows
- easy escalation to agents via email or chat
- widget customization
- proactive engagement with high-value customers
- conversion tracking
- SLA tracking
- custom charts
- customer feedback
- Google Analytics Integration and API for enterprise customers
- support ticket system
- queue management
- Rule Engine that sends auto-responders, assignment to users etc.
- in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.
Pricing Info
Here are the nanoRep cost details:
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
Integrations
- Magento
- Live Person
- Google Analytics
- Sales Force
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Maximize conversion & reduce support load by providing personalized answers for every question.
Company Email
Company's Address
not listed
nanoRep Comparisons
Popular nanoRep Alternatives
If you compare different Customer Support Software apps you shouldn’t only explore their list of features and offered pricing plans. Keep in mind the service must be matching your needs and company so the more flexible their offer the better. Check what systems are supported by contactSPACE and nanoRep and make sure you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to find out which languages and geographies are supported, because this may be a critical factor for many businesses.
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