What is better contactSPACE or Uservoice? Reviewing products for the top Customer Support Software doesn't have to be hard. On our review platform, it is possible to match contactSPACE and Uservoice and quickly see their unique elements. We allow you to take a look at their capabilities, supported devices, level of support, costs, terms, and many more.
You may also review their overall score (8.0 for contactSPACE vs. 8.1 for Uservoice) and overall customer satisfaction level (100% for contactSPACE vs. N/A% for Uservoice). Spend some time and review your leading alternatives and discover which one is ideal for your company. Similarly, you have to consider the vendor’s credibility; are they reliable and will they still be around in the future?
We know that not all businesses have the time to try out a large number of different products, so we came up with a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
All the data, details and statistics that we offered in this table were collected from official vendor sites, promotional resources available online, real-life experience from real users as well as our personal everyday use of every solution by a professional reviewer. We pay a lot of attention to comprehensively examine each app, as a result we not only analyze it internally, but we also match our findings with views of other users from the SaaS community.
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