What is better AVOXI Genius or ScreenConnect? A sensible way to choose the right Customer Support Software product for your firm is to cross-check the solutions against each other. Here you can compare AVOXI Genius and ScreenConnect and see their features compared thoroughly to help you pick which one is the superior product.
Also, you can review their overall ratings, such as: overall score (AVOXI Genius: 9.0 vs. ScreenConnect: 9.0) and user satisfaction (AVOXI Genius: 97% vs. ScreenConnect: 96%). Browse through their differences and similarities and find out which one outperforms the other. Similarly anticipate the state of how your business will look like in the future; will your business outgrow the app in the next 3-5 years?
If you need to quickly locate the more reliable Call Center Software according to our review team we suggest you check out one of these services: Freshdesk Contact Center, Zendesk, JustCall.
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
Salesforce
Microsoft Dynamics
Zoho CRM
CRM solutions
Two-Way Data Synchronization
APIs and SDKs
Reporting API
Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The services compared on this page are merely a small sample of our entire Customer Support Software category and you should remember that there could be better options available. If you would like to make sure you make the wisest choice for your business we strongly suggest that you analyze more solutions first. It may also be a good idea to consult our top 10 Customer Support Software ranking to learn which services are currently the highest-rated ones and leaders in the market.
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