AVOXI Genius
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Voice
- Superior Call Quality
- Bring Your Own Carrier
- Unlimited Concurrent Calls
- Inbound & Outbound Calling
- International Numbers
Intelligent Routing
- Interactive Voice Response (IVR)
- Standard Call Controls
- Voicemail Transcription
- Call Conferencing (Three-Way)
- Call Blocking
- Agent-to-Agent Calling
- CRM Data Dips
- Callbar
- Call Controls
- Warm Transfer
- Automatic Call Distributor (ACD)
- Forward to Phone
- Ring Groups
- Call Queues
- Time-Based Routing
- Personalized Greetings
- Skills-Based Routing
Reporting & Analytics
- Customizable Reporting Thresholds (SLA)
- Customized Agent Dashboard
- Customized Daily Reporting
- Desktop Notifications
- Email Notifications
- Wallboards
- IVR Reporting
- Live Reporting
- Historical Reporting
Quality Management
- Call Scoring
- Call Barge
- PCI Compliant Call Recording Controls
- Call Recording
- Call Dispositions and Notes
- Call Monitoring
- Call Whisper
Agent Productivity
- Click-to-Call
- Screen Pops
Customer Support
- Onboarding Coach
- Knowledge Base
- Email Support
- 24/7 Phone Support
Pricing Info
Pricing Info
AVOXI Genius offers two subscription plans.
Genius Contact – $25 per user (Perfect for small and growing teams)
- Interactive Voice Response (IVR)
- Call Controls
- Automatic Call Distributor (ACD)
- Inbound & Outbound Calling
- 24/7 Phone Support
- Superior Call Quality
- Customized Reporting
- Unlimited Concurrent Calls
- Quality Management
- Advanced Reporting
Genius Enterprise – $50 per user (beta)
- All Genius Contact features
- Bring Your Own Carrier
- Salesforce Integration
- CRM Data Dips
- Screen Pops
Integrations
Integrations
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
- Salesforce
- Microsoft Dynamics
- Zoho CRM
- CRM solutions
- Two-Way Data Synchronization
- APIs and SDKs
- Reporting API
- Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
Company Email
salesteam@avoxi.com
Contact No.
Company's Address
AVOXI
1000 Circle 75 Pkwy
Suite 500
Atlanta, GA 30339
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Monitoring and alerting
- Endpoints
- Cloud engine
- Network management agent
- Activity monitoring
- Conditions and notifications
- Remediation
- Network Management
- Discovery wizard
- NetFlow
- SNMP Monitoring
- Syslog collection
- Automation
- Remote access
- TeamViewer integration
- Background management
- Webroot and ThreatTrack deployment
- OS and third-party patching
- Reporting and advanced search
- Administration
- User access control
- Organization groups
- Policy management
- Branding
Pricing Info
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
- Windows, Mac, VMWare and cloud monitoring and alerting
- Remote management tools
- OS and third-party application patch management
- IT automation and scripting
- custom branding
- reporting
- mobile app (iOS and Android)
- API access
- Flexible billing
- Free concierge onboarding
- Free training
- Local support
Ninja + Remote Access + Antivirus
- Everything in Ninja
- One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
- Integrated Bitdefender or webroot antivirus protection
Custom
- Enhance Ninja with add-ons
- Network management
- EDR solutions
- NOC services
- Integrated backup services
- Security training
Integrations
NinjaOne integrates with the following business systems and applications:
- Accelo
- Autotask PSA
- Bitdefender Gravity/Zone
- BrightGauge
- CloudBlue PSA
- Computicate PSA
- ConnectWise Control
- ConnectWise Manage
- HaloPSA
- HarmonyPSA
- IT Portal
- IT Boost
- IT Glue
- Liongard
- MSP360 Managed Backup
- Malwarebytes Endpoint Protection
- Narmada
- N-able Passportal
- PROMYS
- OpenDNS
- PageDuty
- Passportal
- RepairShopr
- ScalePad
- SherpaDesk
- StorageCraft Cloud Backup
- Slack
- Splashtop Remote Support
- TeamViewer
- Webroot Business Endpoint Protection
- Hyper V
- VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Company Email
sales@ninjaone.com
Contact No.
Company's Address
657 Mission St.
San Francisco, CA 94105
USA
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It may not always be enough to simply compare AVOXI Genius and NinjaOne (Formerly NinjaRMM) with each other. While specific features, cost and customer reviews are all important and should be considered when making a final decision, you should also pay attention to the recognition and awards merited by every solution. In many cases a less dominant solution may turn out to be a great choice that was distinguished with industry awards such as our Exceptional Customer Support Award which proves that regardless of lesser market popularity it’s a significant contender to the apps that rule the market.
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