What is better Wowdesk or ScreenConnect? When you compare Wowdesk and ScreenConnect, you can easily see which Help Desk Software product is the better option. This ensures that your enterprise can get the most productive and effective program. You can check the details, like available tools, pricing, plans offered by each vendor, offer conditions, and more
We also let you evaluate their overall scores to know which one looks to be more beneficial for your firm. Wowdesk has 8.0 points for overall quality and 95% rating for user satisfaction; while ScreenConnect has 9.0 points for overall quality and 96% for user satisfaction. Similarly, you can also assess which software business is more dependable by sending an an email question to both and find out which company replies without delays.
At this time, the most significant solutions in our Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
Wowdesk integrates with the following business systems and applications:
Active Directory
Third party CRM
SMS gateways
Google Business apps
Many other cloud apps
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Wowdesk is an intuitive and robust customer service desk platform that enables businesses and organizations to centralize all their customer support processes, information, tasks, and systems.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t expect simply a wide range of functionalities and scalable pricing plans from a credible Help Desk Software. Almost as significant as main features is a top-notch customer support. You want to ensure that if you have any questions about Wowdesk or ScreenConnect, or you struggle with some problems, or perhaps you’ll need to ask for a certain update or feature beneficial to your company you can trust in a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you are able to benefit from individual training or at least a knowledge base you can use.
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