What is better Wowdesk or NinjaOne (Formerly NinjaRMM)? A sensible way to find the appropriate Help Desk Software product for your business is to evaluate the solutions against each other. Here you can compare Wowdesk and NinjaOne (Formerly NinjaRMM) and see their functions compared thoroughly to help you decide on which one is the better product.
Similarly, you can examine their overall ratings, for instance: overall score (Wowdesk: 8.0 vs. NinjaOne (Formerly NinjaRMM): 8.6) and user satisfaction (Wowdesk: 95% vs. NinjaOne (Formerly NinjaRMM): 93%). Examine their differences and similarities and find out which one outperforms the other. Moreover, think about what your business will be in years to come; will your company outgrow the app in the next couple of years?
Our experts made sure to prepare reviews of all popular Help Desk Software products offered out there, but among them these three caught our special attention: Salesforce Service Cloud, Zendesk, Freshdesk.
Wowdesk integrates with the following business systems and applications:
Active Directory
Third party CRM
SMS gateways
Google Business apps
Many other cloud apps
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Wowdesk is an intuitive and robust customer service desk platform that enables businesses and organizations to centralize all their customer support processes, information, tasks, and systems.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
You shouldn’t count on just a wide set of features and adjustable pricing plans from a reliable Help Desk Software. Almost as important as core features is a trustworthy customer support. You want to guarantee that when you have any questions about Wowdesk or NinjaOne (Formerly NinjaRMM), or you face some problems, or maybe you’ll need to ask for a specific change or functionality useful to your team you can trust in a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are provided. Additionally, it’s a significant advantage if you can enjoy personal training or at least a knowledge base you can use.
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