What is better Vivantio or Serena Service Manager? We are here to improve the cumbersome process of contrasting Customer Support Software products for you. For example, on this page you can examine the overall performance of Vivantio (8.4) and contrast it with the overall performance of Serena Service Manager (7.0). It's also possible to match their overall user satisfaction rating: Vivantio (93%) vs. Serena Service Manager (93%).
Similarly, you can read their services carefully to see which product can better tackle your company’s requirements. In general, any B2B software has to let you to comfortably check the big picture, at the same time giving you easy access to the details.
As of now, the most popular services in our IT Service Software category are: Zendesk, Freshservice, LiveAgent.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
All the data, information and statistics that we presented in this table were collected from official company pages, marketing materials available online, real-life experience from real customers as well as our personal direct use of each product by an expert. We put a lot of effort to thoroughly study every software, therefore we not only study it internally, but we also correlate our results with views of other members from the SaaS community.
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