What is better VCC Live or Zendesk? Examining products to find the best Customer Support Software need not be complicated. On our review platform, you can easily match VCC Live and Zendesk and promptly see their unique elements. We allow you to check their uniqe benefits, supported devices, level of support, costs, terms, and many more.
You can even compare their overall score (8.4 for VCC Live vs. 9.7 for Zendesk) and overall customer satisfaction level (98% for VCC Live vs. 98% for Zendesk). Spend some time and compare your leading alternatives and find out which one is best for your company. Likewise, you must check the vendor’s background; can they be relied upon and will they still be operating a few years from now?
We realize that not all people have enough time to scrutinize a large number of various services, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
Salesforce
Facebook Messenger
Zapier
WorldPay
Other types of application VCC Live can connect with are:
Instant Messengers
CRM
IVR
Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as essential as functionalities and client support quality are pricing packages given by VCC Live and Zendesk. Even though cost should not be a deciding element it’s surely an important thing to think about. You should look for a flexible pricing package that can be matched with your business size and effortlessly scaled up every time your team expands. Make sure you don’t choose packages that include extra tools that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can frequently benefit from discounts. You should also try out a free trial or demo of each software to spend at least some time using it. It’s a helpful experience that doesn’t require you to spend any money and offers a practical overview of what it feels like to work with VCC Live and Zendesk.
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