LiveChat
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Project Management
- User Management
- Database Management
- Quality Control Management
- User Rights Management
- Team Management
- Disposition Codes
- Agent Interface
- Agent Status
- AUX
- Call Recipient Datasheet
- Telecommunication Services
- Script Editor & Questionnaire
- Quality Management
- Internal Chat
- IP Phone Extension
- Manual Dialer
- Power Dialer
- Predictive Dialer
- Quotation
- IVR
- Real-time Listening
- Callers on Queue
- Automatic Call Distribution
- Advanced Routing Methods
- Real-Time Statistics
- Agent, Call, CDR Statistics
- CDR Report
- Custom Exports
- Wallboard
- Voice Business Calls
- Voice Recording
- Email Storage
- Voice file Archiver Software
- Automated SMS
- Automated Emails
- Mass Emails
- SMS & Email Templates
- Toll-free, Local Rate, High Rate Numbers
- Customer Care Emails
- Real-time Call Statistics
- Number Portability
- Detailed Call Logs
- Agent Activity Monitoring
- Mass Exports
- Spam & Virus Filtering
- Ticket-Based Case Handling
- Data Security Report
- SIP (Session Initiation Protocol) connectivity
- Integrations (IVR API, Database API & Webhook, Script SDK, Web Integration)
Pricing Info
Pricing Info
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
Standard – €55.00/seat/month
- Maximum active projects: 10
- All Projects: 50
- Database Management
- Agent Status
- IP Phone Extension (Optional)
- Automatic Call Distribution (ACD)
- Advanced Routing Methods (SBR)
- Custom Reports
- Campaign Management
- Outbound & Inbound Calls
- Reports & Statistics
- Voice Recording
- Telecommunication Services
- Predictive Dialer
- Internal Chat
- Questionnaires & Script Editors
- Encrypted Data Connection
- Automated Emails
- Separated Database
- User Rights Management
- Call Termination
- Web Integration
- National Phone Numbers
- Email & Phone Support
- Workshop
Professional – €75.00/seat/month
- All Standard Features
- Maximum active projects: 50
- All Projects: 300
- IP Phone Extension
- Intelligent IVR
- Quality Control
- Expanded Data Handling
- Unique Statistics
- Wallboard
- Custom Indicator
- Teamwork Support
- Mass Exports
- Quotations
- Application Firewall
- Customer Export Templates
- PCI DSS-compliant Data Security
- API
- International Lines and Phone Numbers
- Personal Consultant
- Key Account Manager
- Onboarding Support
Multichannel – €95.00/seat/month
- All Professional Features
- Maximum active projects: 50
- All Projects: 300
- Automated SMS Messaging
- Automated Emails
- Customer Care Email Handling
- Spam & Virus Filtering
- Ticket-Based Case Handling
Premium – €135.00/seat/month
- All Multichannel Features
- Maximum active projects: 50
- All Projects: 300
- Higher Level of Security
- 24/7 Support
- Premium Customer Care Support
Integrations
Integrations
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
- Salesforce
- Facebook Messenger
- Zapier
- WorldPay
Other types of application VCC Live can connect with are:
- Instant Messengers
- CRM
- IVR
- Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
Company Email
info@vcc.live
Contact No.
Company's Address
VCC Live Hungary Kft.
Nagyenyed utca 8-14
1123 Budapest
Hungary
VCC Live Comparisons
Popular VCC Live Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Agent application
- Supervise chats
- Request and manage a customer’s desktop using Remote Desktop functionality
- Proactively engage your customers to chat
- Whisper to other helpdesk team agents and help with sales process
- Browse chat history with a particular customer
- Transfer customers to another agent
- Organize conferences and invite available agents to chat
- Get notifications about chats and conferences
- See customers’ details, including page and geolocalization
- Talk with unlimited customers in real time at the same time
- Enable customers queue and begin chats with specific clients
- Spell check in real-time using suggestions and custom dictionaries support
Customer web application
- Chat with your desktop browser or even a mobile device
- Know when a team agent replies
- Get a callback from an agent
- Print the web chat log
- Send the web chat log to e-mail address
- Save the web chat log to local drive
- Assess a team agent’s service and fill the Post-chat Survey
- Be notified when an agent replies
Website monitoring
- Monitor visitors in real-time
- See visitors’ status:
- Analyze referrers: web pages where your customers came from
- Monitor keywords visitors entered in the search engines
- Monitor users’ visit history
- Check customer’s browser, language, among others
- Check notifications about new visitors
- Install monitoring code
Customization
- Choose from the Chat Window templates
- Brand chat window with company logo
- Access to custom color themes generator
- Upload customized Chat Buttons, Standard Invitations and Personal Invitations graphics
- Customize Pre-chat Surveys, Post-chat Surveys and Offline Message forms
- Share common Canned Responses, URL Addresses and Aliases
- Integrate the LiveChat software with your existing CRM system
Statistics & Analytics
- Pre-Chat and Post-Chat Surveys
- Agents’ availability
- Average Talk Time, Invites and Chats Traffic Density
- Average Speed of Answer, Average Queue Waiting time
- Google Analytics integration
Pricing Info
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
- 60-day chat history
- Unlimited agent accounts
- Basic chat customization
- Ticketing system
- Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
- Unlimited chat history
- Unlimited agent accounts
- Full chat customization
- Ticketing system
- Data security
- Basic reporting
- Agent groups
- Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
- Unlimited chat history
- Unlimited agent accounts
- Full chat customization
- Ticketing system
- Data security
- Advanced reporting
- Agent groups
- Multiple brandings
- Staffing prediction
- Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
- Unlimited chat history
- Unlimited agent accounts
- Full chat customization
- Ticketing system
- Data security
- Advanced reporting
- Agent groups
- Multiple brandings
- Staffing prediction
- Work scheduler
- Dedicated acc. manager
- Product training
- Software engineer support
- Security assistance
- Single Sign-On (SSO)
Integrations
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
- live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
- live chat – chatbots integrations (BotEngine)
- live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
- live chat – contact management integrations (FullContact, TalkDesk)
- live chat – CRM integrations (Salesforce, HubSpot, Infusionsoft, SugarCRM, Highrise, Pipedrive, Nutshell, 1CRM, AmoCRM, Gold-Vision, Iris CRM, Leadsquared)
- live chat – desktop sharing integrations (join.me, TeamViewer, Median, Upscope)
- live chat – e-commerce integrations (WooCommerce, Wix, Shopify, Volusion, BigCommerce, Ecwid, Magento 1, Magento 2, 3dCart, Big Cartel, PrestaShop, CommerceV3, CoreCommerce, CS-Cart, SITE123, AmeriCommerce, Easy Digital Downloads, ekmPowershop, Google Adwords, LemonStand, Shoplo, WebSiteX5, Miva, Ordering, OpenCart, osCommerce, OSI Affiliate Software, PinnacleCart, Zen Cart, X-Cart)
- live chat – email marketing integrations (Mailchimp, ActiveCampaign, CampaignMonitor, GetResponse, iContact, ConstantContact, Autopilot)
- live chat – file sharing integrations (Dropbox)
- live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
- live chat – invoicing integrations (Pagato, Freshbooks)
- live chat – social media integrations (Facebook, Google+, Twitter)
- live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Company Email
support@livechat.com
Contact No.
Company's Address
405 North Street
Chapel Hill, NC 27514
United States of America
LiveChat Comparisons
Popular LiveChat Alternatives
When you select a product that you think will be an actual asset for your company you shouldn’t just focus on what experts have to say about it. Very often personal experience with the product may be different, depending on specific goals and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every product to give you a reliable impression of how actual users of VCC Live and LiveChat rate their experience with the solution. Our system is built around advanced analysis of product mentions on other websites, social media as well as blogs, so you will receive a comprehensive and credible picture of what other users think about every service. In this case VCC Live has a total satisfaction rating at 98% while for LiveChat 96% of users claim they had an enjoyable experience with it.
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